Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey K. Napier

Imperial

Summary

Recognized for strong leadership and exceptional communication skills, contributing to marked improvements in team productivity and customer satisfaction across all previous positions.

Overview

8
8
years of professional experience

Work History

Senior Service Engineer

Polypack Inc.
Pinellas Park
03.2025 - Current
  • Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
  • Responded promptly to customer inquiries regarding product usage or technical issues.
  • Provided technical guidance to junior engineers in resolving escalated issues.
  • Managed emergency repairs on critical systems, minimizing downtime and production losses.
  • Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
  • Provided technical advice and support to management and other departments on maintenance-related matters.
  • Assessed training needs of maintenance personnel and organized relevant skill development sessions.

Service Technician

Polypack Inc.
Pinellas Park
01.2017 - 03.2020
  • Assembled components into complete systems following blueprints or other instructions.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Provided technical support to customers over the phone and in person.
  • Performed onsite repair of equipment at customer locations.
  • Assembled components into complete systems following blueprints or other instructions.

Education

Some College (No Degree) - Mechanics

Motorcycle Mechanics Institute
Orlando, FL

Some College (No Degree) - Welding

John A Logan College
Carterville, IL

Some College (No Degree) - Mechatronics

St. Petersburg College
Clearwater, FL

Skills

  • Equipment installation and assembly
  • Startup coordination and management
  • Preventive maintenance and repairs
  • Technical support and troubleshooting
  • Customer relationship management
  • Software programming and communications
  • Parts fabrication
  • Variable frequency drives

Timeline

Senior Service Engineer

Polypack Inc.
03.2025 - Current

Service Technician

Polypack Inc.
01.2017 - 03.2020

Some College (No Degree) - Mechanics

Motorcycle Mechanics Institute

Some College (No Degree) - Welding

John A Logan College

Some College (No Degree) - Mechatronics

St. Petersburg College

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Jeffrey K. Napier