Jeffrey Martin
Chaffee
Summary
Results-driven Project Manager skilled in project planning, team collaboration, and effective communication. Proven track record in managing customer relationships and resolving conflicts to ensure project success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Regional Project Manager
Cape Electrical Supply
Cape Girardeau
01.2024 - Current
- Created comprehensive project plans and quotes by doing take offs for contractors to submit for job purposals.
- Identified any hidden problems by monitoring project progress and implementing prompt mitigation measures.
- Timely resolution of conflicts between teams and contractors ensuring project harmony.
- Facilitated discussions on progress updates through meetings with inside salesman, outside salesman and contractors.
- Communicated relevant project changes to all affected contractors and suppliers
- Provided technical assistance and troubleshooting support as required across the region.
- Managed customer relationships throughout all phases of the project lifecycle.
- Produced accurate reports of project activities, including change orders, addendums, and pricing updates.
Project Manager
Cape Electrical Supply
Cape Girardeau
01.2022 - 01.2024
- Facilitated communication between suppliers and internal teams for project updates.
- Managed project timelines and coordinated schedules among team members.
- Oversaw procurement processes for materials needed in electrical supply projects.
- Monitored project budgets and tracked expenditures throughout project lifecycles.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Communicated effectively with contractors to ensure project goals are met on time and within budget.
Counter Manager
Cape Electrical Supply
Cape Girardeau
08.2019 - 01.2022
- Managed daily operations and inventory at electrical supply counter.
- Assisted customers with product selection and technical inquiries.
- Trained and mentored new staff on service protocols and product knowledge.
- Developed strong relationships with local contractors and builders for repeat business.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Attracted new clients through brand promotion and sales marketing practices.
- Collaborated with other departments within the organization on special projects as needed.
- Consistently kept up-to-date knowledge of current electrical parts, gear and lighting.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Assisted customers with product selection based on their needs and preferences.
Branch Manager
Cape Electrical Supply
Marion
01.2013 - 08.2019
- Managed daily operations of electrical supply branch to ensure smooth workflow.
- Supervised staff to enhance teamwork and improve customer service quality.
- Oversaw inventory management to maintain stock levels and minimize shortages.
- Implemented safety protocols to ensure a secure working environment for all staff.
- Analyzed sales data to identify trends and inform inventory decisions.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
Inside Sales Representative
Cape Electrical Supply
Marion
09.2011 - 01.2013
- Assisted clients in selecting electrical supplies based on project requirements.
- Provided product knowledge and technical support during sales presentations.
- Negotiated pricing and terms with customers to close sales deals successfully.
- Followed up on pending orders and inquiries in a timely manner.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Generated leads through cold calling potential clients.
Electrical Warehouse Worker
Martin Electric
Johnston City
05.2008 - 09.2011
- Operated forklifts and pallet jacks to move materials safely.
- Maintained inventory accuracy through regular cycle counts and audits.
- Loaded and unloaded shipments efficiently following safety protocols.
- Inspected incoming goods for quality and reported discrepancies promptly.
- Managed stock levels by restocking shelves as needed throughout shifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Performed cycle counts to maintain accurate inventory records.
Warehouse Worker
Cape Electrical Supply
Marion
10.2006 - 05.2009
- Operated forklifts to transport materials within the warehouse.
- Conducted inventory audits to ensure accurate stock levels.
- Loaded and unloaded shipments for timely distribution.
- Maintained cleanliness and organization of work areas.
- Managed returns and exchanges following company procedures.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Inspected damaged goods prior to disposal or return to vendor.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
Some College (No Degree) - General Studies
John A Logan College
Carterville, ILSkills
- Project management
- Technical troubleshooting
- Procurement management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Strategic thinking
- Deadline driven
- Project planning
- Customer service
- Reliability
Certification
Capable of doing take offs from blue prints for gear, mechanical and lighting quotes.
Timeline
Regional Project Manager
Cape Electrical Supply
01.2024 - Current
Project Manager
Cape Electrical Supply
01.2022 - 01.2024
Counter Manager
Cape Electrical Supply
08.2019 - 01.2022
Branch Manager
Cape Electrical Supply
01.2013 - 08.2019
Inside Sales Representative
Cape Electrical Supply
09.2011 - 01.2013
Electrical Warehouse Worker
Martin Electric
05.2008 - 09.2011
Warehouse Worker
Cape Electrical Supply
10.2006 - 05.2009
Some College (No Degree) - General Studies
John A Logan College