Jeffrey Gangloff
St Louis
Summary
Dedicated customer service professional with fifteen years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Floor Supervisor
Boyd Gaming
04.2014 - Current
- Supervise daily operations to ensure compliance with gaming regulations and company policies.
- Train and mentor staff on customer service techniques and operational procedures.
- Collaborate with management to develop strategies for improving guest experiences and increasing revenue.
- Resolve customer complaints effectively, fostering positive relationships and enhancing loyalty.
- Oversee cash handling procedures and ensuring regulatory compliance.
- Implement new gaming policies that reduce operational discrepancies.
Education
University of Iowa
Iowa City, IASkills
- Customer satisfaction
- Communication
- Conflict resolution
- Problem solving
- Retention
- Team work
- Time management
- Training and development
Timeline
Floor Supervisor
Boyd Gaming
04.2014 - Current
University of Iowa
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