JEFFREY BUTNER
Kansas City
Summary
A versatile business leader with broad experiences within logistics, financial services, and tax preparation industries. Increasing job responsibilities in managing operational employees, business analysts, programming and development professionals, process improvement, and enhancement, while meeting and exceeding established goals. I see and communicate the bigger picture without losing sight of the details needed to accomplish change and improve the customer experience.
Overview
22
22
years of professional experience
Work History
Continuous Improvement Analyst
Neovia Logistics
Kansas City
01.2017 - Current
- Specialties: Lean Six Sigma, Process Improvement & Training, Continuous Improvement, Process Mapping, Problem Solving Methodology, DMAIC, Project Management Value Stream Analysis, Stationary Observations.
- Responsible for two networks (Client/Neovia) and multiple site (KC/Columbus) for daily support, system updates, validation, new hardware installation and asset/system availability.
- Obtained Site - Bronze Certification – Multiyear project where the site has made a commitment to sustainability and succeeded in implementing 15 Statements.
- Audit oversite and completion. – ensure that all required audits are being performed by various levels of leadership. – midweek update & weekly results.
- Monthly metric review compared to stated goals. Complete RCCA as needed.
- Complete Yellow Belt / Advanced Yellow Belt training for 90-day employees and new supervisors.
- Responsible for ordering operational supplies, ensuring dock operations can perform needed tasks.
- Responsible for quality improvement projects, including preventing errors, reducing waste, while also collecting and analyzing data.
- Completed simulated work environment (SWE) classroom, agenda, training schedule. - Teach new SWE supervisors.
- Establish / request new user account with appropriate access levels.
Principal
Butner Farming Enterprises
Ten Mile
01.2013 - 01.2021
- Managed a 200-acre, development and executed projects, providing oversight on financial decisions, human resources, operational costs and future farm decisions.
- Managed part-time work force, including recruitment, job performance and salary negotiations.
- Oversaw daily operations, ensuring the completion of all tasks and duties while addressing any immediate needs.
Office Manager
Block Advisors
Overland Park
01.2015 - 01.2016
- Drove company performance to earn a spot among the Top 10 Offices in the region for sales, improved sales, and new client growth.
- Exceeded sales target, max target by over 2% and improved new client growth by 3%.
- Responsible for all hiring of 10 tax professionals and 4 receptionists.
- Responsible for office marketing activities including tax talks, Chamber of Commerce, and company specialized marketing efforts.
- Oversaw daily operations, ensuring the completion of all tasks and duties while addressing immediate needs as they arise, including handling irate customers.
- Coached tax professionals to up-sell services, a move which helped meet all established goals.
- Block Advisors is a new H&R Block company specializing in advanced tax planning and preparation; business services which include bookkeeping and payroll services in a 7-day office.
- Contract Position
Group Manager - Operational/Client Support - Technology Division
01.2004 - 01.2013
- Managed a team of 10 programmers and 40 business analysts to provide production support to clients; implemented continuous improvement to maximize productivity, and consistency of specifications.
- Built client relationships to develop future business opportunities and sustain client engagement.
- Responsible for a team of analysts tasked with application support and enhancement for the core recordkeeping system and corporate report repository.
- Collaborated with internal and external stakeholders to understand and assess current environment, identify gaps and determine technical solutions to meet evolving business needs.
- Responsible for the routine maintenance as well as resolution of system bugs and issues of the primary record keeping system and report repository.
- Implemented enterprise wide solutions to satisfy audit and risk recommendations.
- Partnered with and managed the system provider’s production support team, providing direction and prioritization of system updates.
- Developed and deployed an automated process for system updates which significantly reduced the amount of manual intervention therefore mitigating the risk of error.
- Led new client data conversion teams (data, transmissions/EDI, tax, media), allowing for the successful conversion from one transfer agent to Boston Financial.
- New client account conversion typically in 150k - 600k in size.
- Led postmortems for daily support, projects, for developing best business practices.
- Developed and executed test plans for all stages of code migration including formal qualification, system integration, regression, and acceptance testing.
- Facilitated the analysis of the test results, ensuring expected results were achieved, and resolving discrepancies and anomalies as necessary.
- Developed end-user documentation and provide training in person, webinars, or over the phone.
- Analyzed and improved existing reporting process allowing for easier and better utilization. The enhanced process brought in an additional $300k, reduced manual processing time by 40% and improved overall quality by almost 80%.
- Traveled to client sites to teach updated process and taught process to internal associates.
Education
Master of Business Administration -
Baker University
Baldwin City, KSBachelor of Science -
Truman University
Kirksville, MOSkills
- Project management and estimation
- Cross-functional team leadership
- Team development and training
- Retail operations
- Process improvement methodologies
- Client engagement
- Root cause analysis techniques
- Change management strategies
- Lean and Six Sigma principles
- Root cause analysis and corrective action
- Green belt methodology
Websites
Timeline
Continuous Improvement Analyst
Neovia Logistics
01.2017 - Current
Office Manager
Block Advisors
01.2015 - 01.2016
Principal
Butner Farming Enterprises
01.2013 - 01.2021
Group Manager - Operational/Client Support - Technology Division
01.2004 - 01.2013
Master of Business Administration -
Baker University
Bachelor of Science -
Truman University