Jeffery Putney
Florissant
Summary
Proven leader in enhancing team performance and customer satisfaction at Bastion Solutions, adept in quality control and team leadership. Leveraged mechanical troubleshooting and effective communication to streamline operations, achieving significant improvements in productivity. Skilled in fostering skilled workforces and executing strategic improvements.
Overview
19
19
years of professional experience
Work History
Production Technician
Bastion Solutions
01.2025 - Current
- Worked with team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Member of the safety committee, enhancing workplace safety protocols.
Associate
J.C. Penney
09.2024 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Efficiently unloaded trucks, ensuring timely stock replenishment.
- Designed and arranged visually appealing displays.
Team Lead
Walmart
06.2023 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed end-of-day cash drawer reconciliation and cash out processes.
Assistant Manager
QuikTrip
11.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Received deliveries from vendors and managed restocking.
People Department Manager
McDonald's
09.2022 - 11.2022
- Organized company-wide events to enhance employee morale and strengthen corporate identity.
- Spearheaded community outreach initiatives that strengthened the company''s reputation as an employer of choice in the industry.
- Ensured compliance with labor laws through regular audits and updates to company policies.
- Developed comprehensive recruitment strategies, resulting in a diverse and skilled workforce.
Department Manager
McDonald's
06.2022 - 09.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Manager
McDonald's
06.2021 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Associate
CVS Pharmacy
10.2018 - 07.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Production Technician
Koma Precision
10.2015 - 07.2019
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
Supervisor
UPS
06.2012 - 02.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
Burger King
11.2010 - 05.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Kentucky Fried Chicken
05.2007 - 02.2009
Crew Trainer
Rallys Fast Food Resturant
06.2006 - 02.2009
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Electro-Mechanical Maintenance And Repair Certific -
Asnuntuck Community College
Enfield, CT2015
Skills
- Testing and troubleshooting
- Quality control
- Machine operation
- Equipment calibration
- Continuous improvement
- Data entry
- OSHA compliance
- Equipment inspection
- Product assembly
- Mechanical troubleshooting
- Soldering proficiency
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Attention to detail
- Punctual and dependable
- Forklift operation
- Safety protocols
Timeline
Production Technician
Bastion Solutions
01.2025 - Current
Associate
J.C. Penney
09.2024 - 12.2024
Team Lead
Walmart
06.2023 - 05.2024
Assistant Manager
QuikTrip
11.2022 - 05.2023
People Department Manager
McDonald's
09.2022 - 11.2022
Department Manager
McDonald's
06.2022 - 09.2022
Shift Manager
McDonald's
06.2021 - 06.2022
Associate
CVS Pharmacy
10.2018 - 07.2019
Production Technician
Koma Precision
10.2015 - 07.2019
Supervisor
UPS
06.2012 - 02.2014
Crew Member
Burger King
11.2010 - 05.2011
Crew Member
Kentucky Fried Chicken
05.2007 - 02.2009
Crew Trainer
Rallys Fast Food Resturant
06.2006 - 02.2009
Electro-Mechanical Maintenance And Repair Certific -
Asnuntuck Community College
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