Jeffery Hickman
Kansas City
Summary
Dynamic Group Home Supervisor with a proven track record in team mentoring, operational planning, and process improvement. Expertise in enhancing resident engagement and driving staff development to foster a positive and compliant environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Group Home Supervisor
Northstar Residential
Independence
12.2014 - Current
- Supervised daily operations of group home, ensuring safety and compliance with regulations.
- Developed individualized care plans aligned with resident needs and preferences.
- Monitored resident activities, fostering engagement and promoting well-being.
- Implemented behavior management strategies, supporting residents' personal development and positive behavior.
- Communicated effectively with families regarding resident progress and any concerns.
- Collaborated with external agencies to optimize service delivery for residents.
- Conducted regular staff meetings to reinforce policies, address challenges, and enhance team collaboration.
- Evaluated staff performance, providing constructive feedback on strengths and areas for improvement.
Catering Server
Salzmans Catering
Kansas City
01.2002 - 12.2014
- Set up and organized tables with linens and silverware for event readiness.
- Ensured cleanliness and organization of service areas, contributing to positive guest experiences during events.
- Communicated with guests to ensure satisfaction and address inquiries during functions.
- Adhered to safety and sanitation guidelines, ensuring compliance at all times.
- Facilitated event breakdown and cleanup, promoting efficient transitions post-event.
- Managed multiple tasks concurrently, maintaining accuracy and quality in service delivery.
- Coordinated with co-workers to streamline operations, enhancing overall event service quality.
- Operated catering equipment safely, including chafing dishes and coffee dispensers.
Dining Room Coordinator
Central Exchange
Kansas City
03.2002 - 03.2006
- Coordinated dining room operations, enhancing guest experiences through attentive service.
- Managed dining schedules and reservations, ensuring efficient service flow during peak hours.
- Trained staff on service standards and customer interaction techniques, improving overall guest satisfaction.
- Communicated effectively with kitchen staff to synchronize meal timing.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Monitored dining rooms for safety while addressing customer needs.
- Implemented cleaning protocols to maintain a safe dining environment.
- Developed menus for special occasions, including holidays and private events.
Education
Associate of Science - Cosmetology, Makeup Artistry
Summit Salon Academy
Independence, MO10-1991
Graduated As Administrative Specialist For US Army - Business Administration And Management
US Army School of Business
Ft Jackson, SC10-1985
High School Diploma -
St Mary's High School
Independence, MO05-1985
Skills
- Task delegation
- Team mentoring
- Staff development
- Team facilitation
- Operational planning
- Performance strategies
- Risk assessment
- Process improvement
- Employee evaluation
- Complaint resolution
- Conflict resolution
- Employee motivation
Certification
- Level 1 Med Administration
- Abuse/Neglect Training
- First Aid/CPR Training
- Registered Direct Support Professional with Missouri DMH
Accomplishments
- Recognized as Top Employee for past 11 years at NorthStar Residential Care
Timeline
Group Home Supervisor
Northstar Residential
12.2014 - Current
Dining Room Coordinator
Central Exchange
03.2002 - 03.2006
Catering Server
Salzmans Catering
01.2002 - 12.2014
Associate of Science - Cosmetology, Makeup Artistry
Summit Salon Academy
Graduated As Administrative Specialist For US Army - Business Administration And Management
US Army School of Business
High School Diploma -
St Mary's High School