Operations Management Professional experienced in enhancing operational efficiency and team performance. Fostered positive work environments that increased employee satisfaction and productivity. Optimized processes to improve customer satisfaction through effective communication and leadership.
Work History
Trailer Mechanic
3 Years 6 Months
Prime Inc. | 01.2023 - Current
Diagnosed mechanical issues in trailers to ensure optimal performance and safety standards.
Conducted routine maintenance checks on trailer braking systems and suspension components.
Repaired and replaced damaged parts using specialized tools and equipment for efficiency.
Collaborated with team members to streamline repair processes, enhancing workflow productivity.
Repaired and installed bodywork such as panels and nose rails.
Owner/Operator
4 Years 2 Months
JWJ Flooring LLC | 11.2018 - 01.2023
Managed day-to-day business operations.
Facilitated seamless flooring installation to enhance aesthetic appeal and functionality of spaces.
Achieved successful kitchen and bathroom remodels by optimizing workflow and resource allocation.
Delivered high-quality renovations by managing timelines and ensuring adherence to design specifications.
Enhanced customer satisfaction through attention to detail and commitment to project excellence.
District Training Manager
3 Years 6 Months
Forever 21 | 04.2015 - 10.2018
Developed and implemented training programs to enhance employee skills and operational efficiency.
Facilitated onboarding sessions, ensuring new hires quickly adapted to company culture and standards.
Evaluated training effectiveness through feedback and performance assessments, driving continuous improvement initiatives.
Developed customized training plans for individual employees, addressing specific skill gaps and promoting career growth.
Streamlined district training processes for increased efficiency and productivity.
General Manager
2 Years 9 Months
Aeropostale | 07.2012 - 04.2015
Developed and implemented strategic initiatives to drive sales growth across multiple locations.
Established key performance indicators to monitor operational efficiency and track progress against goals.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Directed daily operations to optimize store performance and enhance customer experience.
Analyzed market trends to adjust merchandising strategies, improving product assortment and inventory turnover.
General Manager
3 Years 8 Months
Finish Line | 10.2008 - 06.2012
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Boosted employee retention by fostering positive work environment.
Improved operational efficiency by streamlining workflow
processes.
Education
Associate of Science - General Studies
Southwest Baptist University | Bolivar, MO | 05-1999