Summary
Overview
Work History
Education
Skills
Timeline
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Jeb Patton

Purdy

Summary

Dedicated and results-driven Pest Control Manager with a strong passion for fostering positive workplace culture, empowering teams, and leading through service. With extensive experience in pest management operations, I bring a hands-on leadership style that emphasizes collaboration, accountability, and continuous improvement. I believe that a thriving team culture rooted in trust and respect is key to delivering exceptional service and exceeding client expectations. Known for building high-performing teams through mentorship, clear communication, and a servant leadership approach that prioritizes the growth and well-being of others. Committed to operational excellence, regulatory compliance, and driving sustainable success in the pest control industry.

Overview

25
25
years of professional experience

Work History

Branch Manager

Presto-X
12.2016 - Current
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Operations Manager

Presto-X
05.2015 - 12.2016
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Assisted in recruiting, hiring and training of team members.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Tech Supervisor

Presto-X
01.2015 - 05.2015
  • Route work and CSQP
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Pest Control Technician

Presto-X
06.2012 - 01.2015
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
  • Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.

General Contractor

Patton Construction
05.2000 - 06.2012
  • Improved project efficiency by streamlining communication between subcontractors and clients.
  • Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
  • Completed projects on time and within budget through meticulous scheduling and coordination of resources.
  • Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.

Education

High School Diploma -

Purdy High School
05.2000

Skills

  • Employee Development
  • Operational Reports
  • Process Improvement
  • Relationship Building and Management
  • Business Development

Timeline

Branch Manager

Presto-X
12.2016 - Current

Operations Manager

Presto-X
05.2015 - 12.2016

Tech Supervisor

Presto-X
01.2015 - 05.2015

Pest Control Technician

Presto-X
06.2012 - 01.2015

General Contractor

Patton Construction
05.2000 - 06.2012

High School Diploma -

Purdy High School

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Jeb Patton