Jeanette Zykan
FORISTELL
Summary
Dedicated professional with a proven track record at Select Medical, enhancing patient satisfaction and streamlining insurance processes. Expert in HIPAA compliance and patient confidentiality, coupled with exceptional customer service skills. Achieved significant improvements in billing efficiency and patient experience through effective problem-solving and organizational abilities.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Select Medical
02.2019 - 12.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
General Clerk
Serco Group
11.2014 - 05.2018
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Call Center
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
No Degree - Insurance Billing And Coding
Sanford Brown
City Of Saint Peters, MO05-2012
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- HIPAA compliance
- Customer service
- Patient registration
- Medical billing
- Problem-solving
- Multitasking and organization
- Customer follow-up
- Verbal and written communication
Timeline
Patient Service Specialist
Select Medical
02.2019 - 12.2024
General Clerk
Serco Group
11.2014 - 05.2018
No Degree - Insurance Billing And Coding
Sanford Brown
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