Jeana Ross
Neosho
Summary
Dynamic professional with a proven track record at Indigo Sky Casino, excelling in regulatory compliance and staff development. Successfully enhanced operational efficiency through strategic policy implementation and effective performance management. Renowned for delivering exceptional customer service while maintaining high standards of quality assurance and integrity.
Overview
29
29
years of professional experience
Work History
Hotel Supervisor
Indigo Sky Casino
Wyandotte
12.2022 - Current
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Delegated work to staff, setting priorities and goals.
- Assisted guests with check-in and check-out procedures as needed.
- Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
- Enforced policies to ensure security of guests, staff and property.
- Oversaw reservations received from direct calls and provided room availability information.
Office Manager
Advanced Orthotics and Prosthetics
Joplin
05.1996 - 11.2022
- Assessed processes and procedures, complying with OSHA and HIPPA regulations.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Managed 6-8 employees with various personalities and from different cultures for large 3 practitioner practice.
- HR duties-hiring of Administration staff, set up benefits for new hires, administration performance reviews, and approved pay increases and PTO request.
Education
Bachelor of Science - Business
Missouri Southern State University
Joplin, MO05-1982
Skills
- Regulatory compliance
- Performance reviews
- Staff development and training
- Performance management
- Quality Assurance
- Administration and Operations
- Decision-making
- Complex problem-solving
- Attention to detail
- Information security
- Honesty and integrity
- Customer service management
Timeline
Hotel Supervisor
Indigo Sky Casino
12.2022 - Current
Office Manager
Advanced Orthotics and Prosthetics
05.1996 - 11.2022
Bachelor of Science - Business
Missouri Southern State University
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