Jazzmon D. Martin
Florissant
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Advocate Specialist
Mohela
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Provided personalized assistance through live chat functions on the company website, increasing accessibility for a diverse clientele.
- Assisted customers in navigating company website features and troubleshooting technical issues as needed.
- Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
- Served as an escalation point for unresolved complaints, working collaboratively with colleagues to find satisfactory resolutions.
Sales Support Specialist
Hussmann
11.2022 - 09.2023
- Coordinated responses and resources to handle special client requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Prepare sales shipping reports,open jobs and coordinate with accounting.
Claims Customer Care Representative
American Family
04.2021 - 11.2022
- Assist customers with filing auto claims
- Maintain 75-100 claims
- Determine Liability
- Follow up with insured and claimants to make sure all needs were meet
- Received, recorded and addressed incoming and outgoing communication via telephone ,email or text.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Answering inbound and outbound calls in a fast pace call center environment
- Increased client retention rates through empathetic listening, clear explanations, and timely issue resolution.
Medical Collections Specialist
Parallon
04.2015 - 03.2021
- Professional telephone representative with strong communication and negotiating skills
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Obtain and verify insurance eligibility for services.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Handle inbound and outbound calls from patients,physician offices and/or insurance companies
Education
High School Diploma - undefined
Hazelwood Central High School
Hazelwood, MO2006
Skills
- Claim Processing
- Patient Billing
- Invoice Preparation
- Information Verification
- Microsoft Excel
- Fact-Checking Skills
- Microsoft Office
- Organization and Time Management
Timeline
Customer Advocate Specialist
Mohela
09.2023 - Current
Sales Support Specialist
Hussmann
11.2022 - 09.2023
Claims Customer Care Representative
American Family
04.2021 - 11.2022
Medical Collections Specialist
Parallon
04.2015 - 03.2021
High School Diploma - undefined
Hazelwood Central High School
Similar Profiles
Madison ToddMadison Todd
Loan Servicing Specialist at MOHELALoan Servicing Specialist at MOHELA
Shawn SandersShawn Sanders
Loan Processor at MOHELALoan Processor at MOHELA
Julie ZamarronJulie Zamarron
Claims Processor, CSR (inbound and Outbound) at MohelaClaims Processor, CSR (inbound and Outbound) at Mohela
Kiana StewartKiana Stewart
Quality Assurance Analyst at MOHELAQuality Assurance Analyst at MOHELA
Javon BrownJavon Brown
Customer Service Representative Intern at Charter SpectrumCustomer Service Representative Intern at Charter Spectrum