Jazmine Mort
Holden
Summary
An organized and dedicated Administrative Assistant with experience in General Managing- and a winning attitude. Drive to deliver exceptional customer service and experience, no matter the environment. Focus on setting high expectations and raising service standards, trained in planning daily operations. Offering keen attention to detail and strong decision-making skills to manage multiple or concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Support Assistant
Northwest Community Services
06.2023 - Current
- Guiding new hires through the initial stages of employment, including paperwork and orientation.
- Handling phone calls, managing calendars, scheduling meetings, and preparing documents.
- Drafting and distributing emails, managing correspondence, and relaying information to candidates and hiring managers.
- Scheduling interviews, preparing interview materials, and communicating with candidates and hiring managers.
- Tracking recruitment metrics and generating reports on recruitment activity.
- Managed filing system, entered data and completed other clerical tasks.
Licensed Insurance Agent
Polaris Insurance Solutions
07.2022 - 03.2023
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
General Manager
Taco John's
01.2015 - 06.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Performed opening and closing procedures each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assistant General Manager
Taco John's
01.2014 - 12.2014
- Motivated and led team members to work together to achieve targets.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Explained goals and expectations required of trainees.
- Scheduled training sessions based on availability of classrooms, equipment and instructors.
Crew Member
Taco John's
04.2011 - 12.2013
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
- Answered customer questions and took orders.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Processed payments and bagged items for customer check out.
Bar Waitress
Glenna's Bar & Grill
07.2008 - 04.2011
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accurate cash handling practices while efficiently serving customers.
Teller
Quik Cash
05.2008 - 08.2008
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Cashed checks
- Opened new accounts and served existing customers based on individual financial needs.
- Issued and redeemed money orders, cashier checks and traveler's checks.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Education
High School Diploma -
Odessa High School
Odessa, MO05.2008
Skills
- Sales team development
- Policy/program development
- Supervision and training
- Cross-functional team management
- Schedule management
- Recruiting and hiring
- Proficient in Microsoft Office
- Team building and motivation
- Employee development
- Communication skills
- Team training and development
- Administrative procedures
- Mail handling
- File organization
- Policy enforcement
- Calendar management
- Verbal communication
- Meeting planning
Timeline
Administrative Support Assistant
Northwest Community Services
06.2023 - Current
Licensed Insurance Agent
Polaris Insurance Solutions
07.2022 - 03.2023
General Manager
Taco John's
01.2015 - 06.2022
Assistant General Manager
Taco John's
01.2014 - 12.2014
Crew Member
Taco John's
04.2011 - 12.2013
Bar Waitress
Glenna's Bar & Grill
07.2008 - 04.2011
Teller
Quik Cash
05.2008 - 08.2008
High School Diploma -
Odessa High School
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