Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine Creal

Independence,MO

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by a decade of top-tier service . Expert in public communication and proficient in computer hardware, I excel in fast-paced environments, significantly improving efficiency. My commitment to confidentiality and teamwork has consistently fostered positive outcomes. Utilizing professional academics and achievements obtained throughout my experience.

Overview

17
17
years of professional experience

Work History

Mailhandler

USPS
12.2018 - Current
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
  • Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
  • Help analyze and solve problems with mail errors
  • Work on a team to make a difference in people's lives
  • Help insure different safety precautions with ways that elderly and disabled are able to obtain ,track and safely open mail packages

Medical Receptionist

CVS Specialty Pharmacy
03.2015 - 09.2018
  • Speak with medically ill patients to determine their eligibility to obtain specialty medication to help get them on a track to better health
  • Provide patients with a friendly medicated education of different health practices of eligible specialty products
  • Speak with patients to confirm identity in order to help maintain customers privacy and protect their confidential account data while adhering to HIPAA regulations.
  • Aided with prescription refill requests.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Properly verify and clarify specific details for retired and disabled patients for a clear understanding of rights and responsibilities.
  • Speak with beneficiaries to help approve patients for medical prior authorizations to help lower cost of expensive specialty medications.
  • Educating patients on natural health practices to obtain when undergoing cancer treatment.
  • Speak with pharmaceutical agencies to help elderly and disabled patients schedule appointments on time.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
  • Reviewed and sent medical records to other physicians upon request.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Helped patients complete necessary medical forms and documentation.

Medical Screener

CSL Plasma
05.2010 - 11.2014
  • Speak with the public patients to insure their eligibility to donate plasma.
  • Confirm patients identity to assist with scheduling a donation .
  • Protecting patients personal data to insure confidentiality in order to adhere to HIPAA regulations.
  • Screening patients health information to make sure patients are in good health for donations.
  • Educating elderly and disabled patients to insure they get the correct details on health practices.
  • Educating patients on natural health habits so they will remain in good condition for healthy plasma donations.
  • Charting and filing patients records correctly to protect identity and adhere to HIPAA regulations.
  • Preparing disabled patients to correct body positions to assist phlebotomist with donating preparations.
  • Maintain a clean facility to adhere with OSHA regulations.
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
  • Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
  • Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.

Cashier

McDonalds
02.2007 - 03.2010
  • Provide fast and friendly service to restaurant customers.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience to adhere to OSHA regulations..
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.

Education

High School Diploma -

Excelsior Springs High School
Excelsior Springs,MO
05.2006

Skills

  • Efficiency customer service -10 years
  • Public communication-9 years
  • Computer Hardware -5 years
  • Forklift-4 years
  • Fashion Design-3 years

Timeline

Mailhandler

USPS
12.2018 - Current

Medical Receptionist

CVS Specialty Pharmacy
03.2015 - 09.2018

Medical Screener

CSL Plasma
05.2010 - 11.2014

Cashier

McDonalds
02.2007 - 03.2010

High School Diploma -

Excelsior Springs High School

Similar Profiles

CREATE PROFILE
Jazmine Creal