Overview
Work History
Education
Skills
Timeline
Generic

Jazmin Morales

Independence

Overview

6
6
years of professional experience

Work History

Lead

KCIA
04.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Account Creation

Safe Haven Security
03.2023 - 03.2025
  • Resolving issues for representatives and technicians, setting up new accounts, and processing customer payments
  • Scheduling security installs, service request and send tickets for approval regarding time sensitive accounts
  • Responsible for handling important information regarding customers and escalate support tickets that need addition assistance from management level staff
  • Greeting customers, answering questions regarding company policy and keeping managers informed of any complaints or operation issues
  • Use problem solving skills to troubleshoot issues and provide efficient solutions
  • Provide friendly, courteous service at all times and ensure customer are satisfied
  • Providing information about policy and service, editing accounts, responding to customer complaints, processing refund request and overall maintain customer satisfaction

Receptionist

Landmark Realty
05.2022 - 03.2023
  • Inspected properties and coordinated smooth turn-overs to prepare for new residents.
  • Added daily tracking details to Microsoft Word/ EXCEL spreadsheets and produced regular reports.
  • Prioritized workload independently to reliably meet deadlines.
  • Received guest complaints and reported to manager.
  • Accepted incoming mail and routed to appropriate staff.
  • Issued badges and logged incoming visitors to meet security standards.
  • Updated and managed digital and physical office records.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Called customers and vendors to set up appointments and obtain information for senior staff.
  • Operated POS system, processed transactions and issued receipts.

Receptionist

Cable Dahmer
01.2022 - 05.2022
  • Used clerical abilities to support needs of office staff and administrative team members.
  • Greeted guests promptly and consistently set professional tone with friendly assistance.
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
  • Updated and managed digital and physical office records.
  • Accepted incoming mail and routed to appropriate staff.
  • Served as first point of contact for new and returning visitors.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

House Cleaner

The Cleaning Authority
06.2021 - 08.2021
  • Worked with 4-member housekeeping team, with personal and team accountability for cleaning 20+ rooms daily.
  • Cleaned and serviced housekeeping equipment and replenished supply inventory.
  • Selected optimal products for floor maintenance, carpet care, window treatments and deep cleaning.
  • Notified supervisors of malfunctioning equipment, ordered new materials and scheduled maintenance.
  • Received consistently positive guest feedback for room cleanliness and service quality.
  • Swept, mopped and vacuumed common areas and wiped down surfaces.
  • Responded appropriately to customer's special cleaning requests.
  • Improved customer satisfaction by meeting special requests and addressing cleaning concerns.

Cashier

Express Cleaner
09.2020 - 04.2021
  • Assisted customers with locating items, answering questions and providing direction and service.
  • Solved complaints by customers and issued credits for returned merchandise.
  • Greeted all customers and provided prompt and friendly service.
  • Recognized for providing efficient service with high degree of accuracy.
  • Bagged and packaged customer orders and purchases.
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
  • Collected payment for customer purchases.
  • Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

Sales Representative

Boost Mobile
12.2019 - 04.2020
  • Handled customer situations by making amicable decisions for customers and company.
  • Entered, updated, and maintained daily activity and prospect information.
  • Identified customer needs by reviewing account information and conducting needs assessments.
  • Sold various cellular equipment.
  • Developed and implemented sales strategies with customers.
  • Assisted new and existing customers in account set ups and cancellations.
  • Consistently organized and restocked display racks to keep the store ready for customer needs.
  • Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
  • Engaged customers and built connections to drive long-term sales.
  • Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale.

Crew Member

Chipotle Mexican Grill
06.2019 - 12.2019
  • Obtained certification in food safety and sanitation and consistently complied with regulations.
  • Took advantage of slow periods to prepare pre-made items such as fruit, vegetable and pasta salads.
  • Protected the establishment’s customers by keeping work areas, utensils and dishes clean and sterilized.
  • Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness.
  • Handled, prepared, and transported products correctly to minimize loss and meet customers’ needs.
  • Recommended products and services to members and educated customers about relevant offerings.
  • Ensured products were properly rotated and stored to meet quality requirements.
  • Maintained sanitation of kitchen, walk-in refrigerators, and freezers.
  • Upheld all set safety and cleanliness protocols consistently.
  • Performed meal preparations in timely manner to assist kitchen staff and reduce customer wait times.
  • Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes.

Education

High School Diploma - undefined

East High School
05.2020

Skills

  • Staff training and development
  • Team building
  • Customer service
  • POS system instruction
  • Conflict resolution techniques
  • Improve job skills
  • Creative thinking
  • Task prioritization
  • Planning
  • Verbal communication
  • Problem solving
  • Public speaking
  • Active listening
  • Empathy
  • Multitasking
  • Time management

Timeline

Lead

KCIA
04.2025 - Current

Account Creation

Safe Haven Security
03.2023 - 03.2025

Receptionist

Landmark Realty
05.2022 - 03.2023

Receptionist

Cable Dahmer
01.2022 - 05.2022

House Cleaner

The Cleaning Authority
06.2021 - 08.2021

Cashier

Express Cleaner
09.2020 - 04.2021

Sales Representative

Boost Mobile
12.2019 - 04.2020

Crew Member

Chipotle Mexican Grill
06.2019 - 12.2019

High School Diploma - undefined

East High School

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Jazmin Morales