Jayme Holtkamp
Sturgeon
Summary
Resourceful Office Billing Manager known for high productivity and efficient task completion. Specialize in financial record accuracy, billing system optimization, and regulatory compliance management. Excel in communication, problem-solving, and time management, ensuring seamless operations in fast-paced environments.
Overview
20
20
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Office/Billing Manager
Broadway Internal Medicine Associates
Columbia
10.2005 - Current
- Managed daily billing processes for patient services and insurance claims for 2 different Practices
- Oversaw payment collections and reconciled billing discrepancies with 2 different practices
- Coordinated with healthcare providers to ensure accurate coding and documentation.
- Managed 13-15 staff daily within front office and clinic
- Was MA for clinic daily doing vitals, reconciliation of medications, medical history getting HPI and all information from patient
- Did prior authorization for medications and procedures daily for both Practices
- Collections of past due balances
- Managed daily billing processes for patient services and insurance claims.
- Oversaw payment collections and reconciled billing discrepancies with stakeholders.
- Trained staff on billing software and regulatory compliance requirements.
- Developed procedures for efficient claims submission and follow-up processes.
- Reviewed patient accounts to resolve outstanding balances and disputes.
- Collaborated with administrative teams to streamline office workflows and operations.
- Maintained up-to-date knowledge of healthcare billing regulations and practices.
- Trained new employees on proper invoice coding procedures to ensure accurate data entry into accounting systems.
- Reviewed invoices for accuracy prior to distribution to customers.
- Maintained up-to-date knowledge of industry changes that may affect the organization's ability to bill accurately.
- Conducted regular meetings with staff to discuss performance goals and improvements in workflow processes.
- Participated in budget planning activities related to accounts receivable expenses.
- Provided guidance and support to staff members as needed on complex issues related to accounts receivables.
- Researched customer inquiries regarding account status or billing discrepancies.
- Developed and implemented billing policies and procedures to ensure accuracy of invoices.
- Ensured compliance with federal, state, and local laws governing the billing process.
- Identified areas where efficiencies could be improved in the billing cycle resulting in reduced costs and increased profits.
- Processed refunds when necessary according to established policies and procedures.
- Performed daily review of all outstanding bills to identify overdue payments from clients.
- Drafted correspondence for customers regarding past due balances or other inquiries.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Managed billing calendar and scheduled claims for payments.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Developed performance improvement plans based on deep reviews of current work.
Education
Certified Medical Assistant
Columbia Career Center
Columbia, MO 12.2025 - 05.2022
Sturgeon
Sturgeon , MOSkills
- Billing software
- Claim processing
- Payment reconciliation
- Insurance verification
Certification
- CCMA
Timeline
Certified Medical Assistant
Columbia Career Center
12.2025 - 05.2022
Office/Billing Manager
Broadway Internal Medicine Associates
10.2005 - Current
Sturgeon