Jaylynn Plumb
Jefferson City
Summary
Detail-oriented professional with strong client communication and customer service skills. Proven ability to manage client relationships and ensure satisfaction through timely responses and empathetic support.
Overview
4
4
years of professional experience
Work History
Account Manager
Labor Max
Jefferson City
09.2024 - Current
- Managed client communication to ensure satisfaction and timely responses.
- Collaborated with sales teams to identify client needs and opportunities.
- Documented interactions and updates in the account management database.
CNA
Beth Haven Nursing Home
Hannibal
01.2024 - 04.2024
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident rooms and common areas.
- Provided emotional support and companionship to residents during interactions.
- Documented care provided in resident charts accurately and efficiently.
- Collaborated with interdisciplinary teams to ensure optimal resident care.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Responded promptly to resident calls for assistance or emergencies.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Restaurant Hostess
The Junction Restaurant
Perry
07.2023 - 01.2024
- Greeted guests warmly and managed the reservation system efficiently.
- Guided patrons to their tables while ensuring a smooth flow of service.
- Assisted in managing waitlists and communicated wait times to customers.
- Coordinated with servers and kitchen staff to facilitate timely service.
- Maintained cleanliness and organization in the dining area and entrance.
Cashier
YMCA cafe
Hannibal
01.2023 - 05.2023
- Processed customer transactions efficiently and accurately at YMCA cafe.
- Maintained a clean and organized workspace in the cafe area.
- Assisted customers with menu selections and special requests promptly.
- Managed cash register operations, ensuring secure handling of cash and payments.
- Collaborated with team members to ensure smooth service during peak hours.
- Restocked supplies and kept inventory of cafe items regularly.
- Provided friendly and attentive customer service to enhance guest experience.
- Followed health and safety guidelines to maintain food safety standards in the cafe.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Jimmy John's
Hannibal
05.2022 - 09.2022
- Maintained a clean and organized workspace in the cafe area.
- Assisted customers with menu selections and special requests promptly.
- Managed cash register operations, ensuring secure handling of cash and payments.
- Collaborated with team members to ensure smooth service during peak hours.
- Restocked supplies and kept inventory of cafe items regularly.
- Provided friendly and attentive customer service to enhance guest experience.
- Followed health and safety guidelines to maintain food safety standards in the cafe.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Mark Twain High School
Center, MO05-2024
Skills
- Client communication
- Customer relationship management
- Account management
- Sales collaboration
- Data documentation
- Market research
- Time management
- Problem solving
- Adaptability to change
- Active listening
- Relationship building
Timeline
Account Manager
Labor Max
09.2024 - Current
CNA
Beth Haven Nursing Home
01.2024 - 04.2024
Restaurant Hostess
The Junction Restaurant
07.2023 - 01.2024
Cashier
YMCA cafe
01.2023 - 05.2023
Cashier
Jimmy John's
05.2022 - 09.2022
High School Diploma -
Mark Twain High School