Jaylen Hentz

Cafe Mission: to provide a positive experience between customers and barista while serving high quality, crafted beverages, baked and made to order goods.

- I was privileged to supplement a seamless flow of service, among coworkers for the community creating a joyful, intimate social hub, facilitating professional catering, events, and academic roundtables, enhancing community engagement.

• Prepared and served coffee, espresso drinks, teas, and cocktails
• Independently manned bar and kitchen during peak hours
• Granted full autonomy by management on critical decisions
• Provided support during peak hours by running drinks or helping out on the register.
• Trained new baristas on coffee preparation and customer service standards.
• Oversaw inventory management and restocked supplies as needed for efficient service.
• Ensured cleanliness and organization of workstations during high-volume shifts.
• Assisted customers with menu selections and promoted daily specials effectively.
• Handled cash register operations and processed payments accurately for transactions.
• Collaborated with team members to maintain a positive and energetic atmosphere.
• Monitored equipment performance and reported maintenance issues promptly to management.
• Encouraged baristas to suggest creative ideas for improving customer experience.
• Facilitated successful catering events by providing support and coordination.
• Prepared and baked a variety of bread and pastry products daily.
• Followed recipes precisely to ensure product consistency and quality.
• Assisted in inventory management of baking ingredients and supplies.
• Maintained cleanliness and organization of the baking area and tools.