Jayla Hicks
Phlebotmist, Medical Assistant, And Med Tech
Saint Louis
Summary
Caring, compassionate, and diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Proven track record of scheduling and maintaining a productive work environment.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Endavor Health
01.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Phlebotomist
Health-Vax
03.2024 - Current
- Enhanced patient experience through compassionate care and communication during procedures.
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses.
- Continually updated a leadership resume and honed skills by participating in various management trainings.
Pharmacy Technician(while in School)
Walgreens
01.2022 - 02.2024
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
Medical Assistant(worked on breaks from college)
Midwest Express Clinic
03.2022 - 01.2024
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Phlebotomist Technician(while in School)
Quest Diagnostics
08.2021 - 12.2023
- Venipuncture/Patient & Donor care.
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
Education
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
12-2026
Biology - Minor in Psychology
Harris Stowe State University
Skills
- Improving access to care
- Liaison between patients and clinicians
- Vaccine administration
- Medication administration
- Specimen collection
- Assisting with clinical duties
- Taking medical histories
- Assisting in physical examinations
- Measuring vital signs
- Documenting patient information
- Electronic health record management
Patient-focused care
Certifications
- Phlebotomist
- CPR/BLS
- Laboratory training
- Emergency room technician training
- Certified EKG
- Certified CNA
Timeline
Medical Assistant
Endavor Health
01.2025 - Current
Phlebotomist
Health-Vax
03.2024 - Current
Medical Assistant(worked on breaks from college)
Midwest Express Clinic
03.2022 - 01.2024
Pharmacy Technician(while in School)
Walgreens
01.2022 - 02.2024
Phlebotomist Technician(while in School)
Quest Diagnostics
08.2021 - 12.2023
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
Biology - Minor in Psychology
Harris Stowe State University