Jayden Rather
Kansas City
Summary
Dynamic hospitality professional with extensive experience in serving, bartending, and management, excelling in guest relations management and team leadership. Known for exceptional multitasking abilities and in-depth knowledge of wine and cocktails, I consistently deliver high-quality service while fostering a collaborative environment that enhances customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Server/Banquet Server/Bartender
Cooper's Hawk Winery and Restaurant
Kansas City
05.2019 - Current
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed a staff of six or more servers, delegating tasks, and ensuring timely completion.
- Selected lead server to meet with the CEO of the company to partake in a server focus group for all locations nationwide.
Server/Shift Lead Manager
Rib Crib
Pittsburg
05.2016 - 04.2019
- Balanced time between bartending, drinks, and serving guests.
- Assisted in local store marketing and in-store promotions.
- Trained new employees on the proper skills and missions of the company.
- Key-held and shift-managed, as well as personalized catering options for guests.
- Assisted in the transition of business changes.
Front Desk Management/Property Maintenance
Show Me Birds Hunting Resort
Baxter Springs
07.2011 - 08.2015
- Entered new hunting members into the POS system.
- Greeted each hunter proficiently, and in an orderly manner.
- Was promoted to Head Office Manager in 2014.
- Head Office Manager position: Opened the store, counted registers at the beginning and end of shifts, and called to confirm and create new hunt bookings.
- In-store marketing, such as window displays and clearance promotions, occurs quarterly.
Education
Bachelor of Arts - Psychology
Pittsburg State University
Pittsburg, KS05-2019
Skills
- Highly organized and patient with guests' needs
- Extremely able to deal with high volumes, and immense pressure
- Enjoys multitasking and promoting items
- Known for excellent team communication skills
- Guest relations management
- Knowledgeable in wine and cocktails
References
References available upon request.
Timeline
Lead Server/Banquet Server/Bartender
Cooper's Hawk Winery and Restaurant
05.2019 - Current
Server/Shift Lead Manager
Rib Crib
05.2016 - 04.2019
Front Desk Management/Property Maintenance
Show Me Birds Hunting Resort
07.2011 - 08.2015
Bachelor of Arts - Psychology
Pittsburg State University
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