Jayden Prater
Silex
Summary
Proven Customer Service Associate/Pharmacy Technician with a track record of enhancing customer satisfaction at Walgreens. Excelled in inventory control and customer service, significantly improving pharmacy operations. Skilled in medication dispensing and adept at fostering positive relationships, demonstrating both hard and soft skills vital for high-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate/Pharmacy Technician
Walgreens
Troy
04.2021 - Current
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered phone calls from customers promptly and courteously.
- Mentored junior team members and managed employee relationships.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Prepared and processed medical insurance claim forms and records.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Verified prescriptions and drug labels, documents and packages.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Assistant Secretary
Bill Sullivan Excavation
Silex
06.2020 - 10.2020
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained organized filing system of paper and electronic documents.
- Compiled and maintained employee payroll records.
Education
Associate of Science - Nursing
St. Charles Community College
St. Charles, MO05-2027
High School Diploma -
Silex R-1
Silex, MO05-2023
Skills
- Point of sale systems
- Customer service
- Stock replenishment
- Product knowledge
- Inventory control
- Hospitality and accommodation
- HIPAA
- Insurance billing
- Medication dispensing
- Pharmacy and customer records management
References
References available upon request.
Timeline
Customer Service Associate/Pharmacy Technician
Walgreens
04.2021 - Current
Assistant Secretary
Bill Sullivan Excavation
06.2020 - 10.2020
Associate of Science - Nursing
St. Charles Community College
High School Diploma -
Silex R-1
Similar Profiles
Caliph SpauldingCaliph Spaulding
Store Manager at WalgreensStore Manager at Walgreens
Aurora BarreraAurora Barrera
Assistant Store Manager at WalgreensAssistant Store Manager at Walgreens
Kyle SwiergoszKyle Swiergosz
Warehouse Associate at WalgreensWarehouse Associate at Walgreens