Jayde Dawson
Lees Summit
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Learning Ambassador
Amazon Warehouse
03.2024 - 02.2025
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
Crew Member
Wendys Fast Food
10.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Scheduling Administrator
Carpenter Contractors of America, Inc
03.2022 - 03.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Customer Service Representative
Circle K
10.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative, Sykes
Sykes Enterprises, Incorporated
04.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High school diploma -
Hoke County High School
Raeford, NC06.2018
Skills
- Data entry
- Customer service
- Microsoft Office
- Sales
- Computer skills
- Microsoft Excel
- Technical support
Timeline
Crew Member
Wendys Fast Food
10.2024 - 01.2025
Learning Ambassador
Amazon Warehouse
03.2024 - 02.2025
Scheduling Administrator
Carpenter Contractors of America, Inc
03.2022 - 03.2024
Customer Service Representative
Circle K
10.2020 - 06.2022
Customer Service Representative, Sykes
Sykes Enterprises, Incorporated
04.2020 - 08.2020
High school diploma -
Hoke County High School
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