Jaycee Huff
Houston
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives and 10 years of customer service. Attentive to detail with experience in coordinating projects, programs, budgeting, and improvements to the client experience.
Overview
7
7
years of professional experience
Work History
Operations Analyst
Netsmart
03.2023 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Learning Architect
Netsmart
05.2022 - 03.2023
- Took ownership of projects and communicated status updates to appropriate teams
- Identified issues with clients and/or projects and determined appropriate solutions
- Completed engagements on-time, on-budget, and exceed client expectations
- Worked with clients through the implementation process and customized learning material to meet their needs
- Communicated with cross-functional teams to assist and provide resolutions and resolve escalation management issues
- Enhanced learning experiences by designing and implementing innovative instructional materials.
- Championed the adoption of a learner-centered approach throughout all phases of curriculum development, leading to higher levels of satisfaction among both clients and internal associates.
Cash Wrap Manager
Reebok
09.2018 - 09.2022
- Ensured compliance with all company policies and federal regulations related to cash handling, contributing to the security and integrity of store operations.
- Streamlined checkout process for faster transactions, leading to improved customer experience.
- Collaborated with store management to develop strategies for peak periods, optimizing staff efficiency and customer service.
- Evaluated individual cashier performance metrics regularly to provide constructive feedback aimed towards continuous improvement.
- Resolved customer issues in a timely manner, demonstrating strong problem-solving skills and professionalism while utilizing the opportunity to build customer loyalty
Delivery Analyst
Netsmart
06.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed logical to physical data mapping for data migration and onboarding.
- Coordinated with cross-functional teams for timely deliveries, ensuring client expectations were met.
- Collaborated with team members to create efficient schedules that minimized downtime and maximized productivity.
- Contributed to the development of standard operating procedures to streamline workflows across the organization''s delivery network.
- Provided support during peak business periods, ensuring all deliveries were completed on time despite increased volume demands.
Editor & Staff Writer
Outlook Newspaper
01.2020 - 01.2022
- Effectively revised and edited content for the college newspaper, ensuring high editorial standards
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Organized and Facilitated weekly editorial meetings to maintain workflow and communication
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Trained staff writers and design editor on AP Style formatting and writing techniques
- Fostered a positive work environment through constructive feedback and encouragement
- Assigned articles, sources credible references, and coordinated photographic content for staff
- Managed accountability and enforced deadlines to ensure timely publication
- Developed and delivered educational materials on AP style to enhance staff proficiency
Education
Bachelor of Science - Business Administration: Marketing
College of The Ozarks
Point Lookout, MO12.2021
Skills
- Proficient Cross-Functional Communicator
- Effective Audience Engagement
- Effective Time Management
- Analytical Problem Solver
- Dedicated Performance Driver
- Skilled in Microsoft Office
- Skilled in Google Applications
- Proficient in Adobe Software Applications
- Efficiency Improvement
- Operational Streamlining
Timeline
Operations Analyst
Netsmart
03.2023 - Current
Learning Architect
Netsmart
05.2022 - 03.2023
Delivery Analyst
Netsmart
06.2021 - 05.2022
Editor & Staff Writer
Outlook Newspaper
01.2020 - 01.2022
Cash Wrap Manager
Reebok
09.2018 - 09.2022
Bachelor of Science - Business Administration: Marketing
College of The Ozarks
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