JAY LONG
Macau
Summary
Detail-oriented audiovisual professional with 8 years of experience managing complex AV setups and projects. Highly reliable in team collaboration and achieving optimal results under changing conditions. Skilled in technical troubleshooting, system optimization, and proactive problem-solving. Background in managing and coordinating audio-visual projects, overseeing technical setups, and ensuring seamless event execution. Proficient in troubleshooting and optimizing AV systems to enhance user experience.
Overview
8
8
years of professional experience
Work History
Audio Visual Supervisor
Grand Lisboa Palace
Macao
05.2023 - Current
- Mentored junior staff members in developing their technical skills and understanding of best practices in the audiovisual field.
- Implemented preventative maintenance schedules to minimize downtime and extend the life of audiovisual equipment.
- Supervised the installation and troubleshooting of AV systems, reducing technical issues during live events.
- Led a team of technicians to deliver exceptional service, fostering a positive work environment that encouraged growth and development.
- Streamlined AV operations for improved efficiency and client satisfaction through regular team training sessions.
- Established safety protocols for the handling and storage of equipment, minimizing workplace accidents and ensuring compliance with industry standards.
Audio Visual Technician
Grand Lisboa Palace
Taipa
03.2021 - 05.2023
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Verified th completed work was documented accurately and resolved discrepancies.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Led crew of audio-video installation team members.
Audio Visual Technician
Wynn Palace
Taipa
09.2017 - 02.2021
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Pulled and terminated variety of cables.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Performed service and system maintenance as directed.
- Adhered to safety protocols while installing projectors, displays and speakers.
Education
High School Diploma -
XIN HUA
07.2013
Skills
- Equipment Testing
- Customer Satisfaction
- Workplace Safety
- Attentive to Detail
- Audio Technology
- Audio and Video Equipment Operation
- Video Input Control
- Equipment Selection and Setup
- Strong organizational skills
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate
B1
Timeline
Audio Visual Supervisor
Grand Lisboa Palace
05.2023 - Current
Audio Visual Technician
Grand Lisboa Palace
03.2021 - 05.2023
Audio Visual Technician
Wynn Palace
09.2017 - 02.2021
High School Diploma -
XIN HUA