Jay Collins
Clinton
Summary
Results-driven Sales Manager with expertise in sales strategy, customer relationship management, and team leadership. Proven ability to analyze market trends and develop training materials that enhance team performance and drive revenue growth.
Overview
29
29
years of professional experience
1989
1989
years of post-secondary education
Work History
Sales Manager
Hobbytime Motorsports
Clinton
03.2019 - Current
- Led sales team to develop marketing strategies for motorsport products.
- Trained and mentored staff on customer service best practices.
- Analyzed market trends to identify new sales opportunities.
- Assist customers in the complete buying process from start to finish including financing.
- Organized promotional events to enhance brand visibility and engagement.
- Managed inventory levels to ensure product availability for customers.
- Developed training materials for onboarding new sales personnel.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Sales Associate
Golden Valley Tractor
Clinton
03.2010 - 03.2019
- Assisted customers in selecting appropriate agricultural equipment.
- Maintained product displays and organized inventory on the sales floor.
- Provided knowledgeable product demonstrations to enhance customer understanding.
- Collaborated with team members to ensure timely order fulfillment and customer service.
- Processed sales transactions using point-of-sale systems accurately and efficiently.
- Educated customers on equipment features, benefits, and maintenance requirements.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in training sessions to stay updated on new products and industry trends.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Drywall Lead
Parsons Evergreen
Whiteman Air Force Base
01.2005 - 03.2010
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Sales Associate
Maples Ford
Warsaw
01.2000 - 01.2005
- Maintained product displays and organized inventory on the sales floor.
- Provided knowledgeable product demonstrations to enhance customer understanding.
- Processed sales transactions using point-of-sale systems accurately and efficiently.
- Educated customers on equipment features, benefits, and maintenance requirements.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Salesperson
Bill Greer Ford
Sedalia
01.1997 - 01.2000
- Assisted customers in selecting vehicles that meet their needs.
- Demonstrated vehicle features and benefits to potential buyers.
- Managed inventory by tracking incoming and outgoing vehicle stock.
- Coordinated with finance department to finalize sales agreements.
Education
Raytown South
Raytown, MOSkills
- Sales strategy
- Customer relationship management
- Market analysis
- Inventory management
- Promotional event planning
- Negotiation tactics
- Data analysis
- Team leadership
- Staff training
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Direct sales
- Team oversight
- New business development
- Verbal and written communication
- Price quote preparation
- Vendor management
- Product knowledge
- Lead generation
- Systems and software expertise
- Sales team training
Timeline
Sales Manager
Hobbytime Motorsports
03.2019 - Current
Sales Associate
Golden Valley Tractor
03.2010 - 03.2019
Drywall Lead
Parsons Evergreen
01.2005 - 03.2010
Sales Associate
Maples Ford
01.2000 - 01.2005
Salesperson
Bill Greer Ford
01.1997 - 01.2000
Raytown South