Javon Brown
Florissant
Summary
Dynamic Customer Service Representative Intern at Charter Spectrum, adept at enhancing customer satisfaction through effective complaint handling and active listening. Proficient in CRM software, I consistently foster positive client relationships, ensuring repeat business and seamless communication. My reliability and problem-solving skills drive efficiency and elevate the customer experience.
Energetic and personable, with knack for effective communication and problem-solving. Possesses strong foundational knowledge of customer service principles and adept in utilizing CRM software. Dedicated to ensuring customer satisfaction and enhancing service efficiency.
Developed crucial skills in fast-paced customer service environment, focusing on communication and problem resolution. Demonstrates ability to adapt quickly and effectively to new challenges and responsibilities. Seeking to leverage these transferrable skills in new and dynamic field.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Intern
Charter Spectrum
06.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Developed rapport with customers by consistently delivering friendly and efficient service.
- Streamlined communication for improved customer relations through active listening and clear articulation.
- Increased efficiency by using CRM software tools effectively for managing client data and tracking interactions.
- Assisted customers with product selection, ensuring positive experiences and repeat business.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO05-2025
Skills
- Call center experience
- Customer focus
- Complaint handling
- Follow-up skills
- CRM software
- Problem-solving
- Problem-solving skills
- Reliability
- Excellent communication
- Computer skills
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative Intern
Charter Spectrum
06.2024 - Current
High School Diploma -
Hazelwood Central High School
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