Jason T. Donze
O’Fallon
Summary
Driven customer service and operations professional with 15+ years of experience in retail and support environments, specializing in relationship building and client satisfaction. Skilled in inventory control, stock replacement, and compliance adherence to maintain accurate availability and reporting. Proven success in technical support and KPI reporting, proving a strong foundation for dialer administration and operational organization.
Overview
23
23
years of professional experience
Work History
Firearms Outfitter
Bass Pro Shops
Saint Charles
10.2010 - Current
- Guide customers through firearms selection by assessing needs, explaining features, and comparing options, increasing purchasing confidence and conversion rates by 60%.
- Maintain compliance with federal and state regulations by processing background checks, verifying documentation, and enforcing store policies, reducing risk, and ensuring lawful transactions.
- Manage inventory and merchandising, restocking, organizing displays, and tracking sales trends, improving product availability and store presentation.
Apps Support Intermediate Analyst
Citi Bank
O’Fallon
05.2003 - 09.2025
- Streamlined operational procedures by collaborating with various teams.
- Partnered with cross-functional teams to advance analytics projects.
- Discovered opportunities for process improvements organization-wide.
- Cultivated positive relationships with staff and management.
- Organized company files using document management systems for easy access.
- Set specific project goals to track progress and evaluate results.
Education
Bachelor of Science - Hospitality Management
Southwest Missouri State University
Springfield, MO05.2000
Skills
- SQL development
- Automation and scripting
- Reporting tools
- Firearm compliance knowledge
- Analytical skills
- Troubleshooting and analysis
- Data-driven decision making
- Inventory management
- Cross-functional collaboration
- Business communication
- Attention to detail
- Team collaboration
- Problem-solving and resolution
- Effective communication
- Adaptability and reliability
Accomplishments
Eagle Scout Award 1993
Timeline
Firearms Outfitter
Bass Pro Shops
10.2010 - Current
Apps Support Intermediate Analyst
Citi Bank
05.2003 - 09.2025
Bachelor of Science - Hospitality Management
Southwest Missouri State University