Jason Swadley
Independence,MO
Summary
To work for an organization in which I can utilize my various skills and knowledge to their fullest extent.
Experienced customer service representative with over 28 years of experience in Telecom, Healthcare, and Homeowners insurance.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational
improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
GEICO
10.2019 - Current
- Assist members in updating mortgagee clauses, recalculating RCE's, updating policy coverages, explaining billing, taking payments, sending proofs of coverage, and
transferring when needed to the appropriate department. - Member of the 2021, 2022, & 2023 Chairman's Gold club. Proficient in external partner systems such as CSW, CBS,
CDE, Majesco, Guidewire, ICD, Endeavor, & ICAT. Because I service policies in Hawaii currently, I am also highly proficient in MLS & OPUS.
Customer Advocate
United HealthCare Services Inc.
05.2017 - 08.2019
- Assisted members with questions regarding their Medicaid coverage.
- Answered questions with regards to medication PA'S, claims, finding PCP's, specialists,
sending out ID cards, and calling providers to help members set up appointments.
- Devoted special emphasis to punctuality and worked to maintain outstanding
attendance record, consistently arriving to work ready to start immediately.
Backend Sales Support
Sprint
01.2015 - 03.2017
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided backend support for retail by helping with sales, inventory, and phone troubleshooting
Education
High School Diploma -
Blue River Community College
Independence, MOCertification
I have my Property & Casualty (P&C) license.
Timeline
Customer Service
GEICO
10.2019 - Current
Customer Advocate
United HealthCare Services Inc.
05.2017 - 08.2019
Backend Sales Support
Sprint
01.2015 - 03.2017
High School Diploma -
Blue River Community College