Jason Sar
Fredericktown
Summary
Accomplished Customer Solutions Specialist at CS LLC, adept in enhancing client retention through strategic problem-solving and active listening. Leveraged CRM systems to boost service efficiency by 20%. Proven track record in teamwork and collaboration, consistently delivering exceptional customer service while maintaining calm under pressure. Skilled in database maintenance and goal achievement.
Developed skills in fast-paced customer service environment, excelling in problem-solving and effective communication. Demonstrates ability to handle complex situations with calm and focused approach, ensuring optimal customer satisfaction. Looking to transition into new field, bringing valuable transferable skills and dedication to continuous improvement.
Overview
3
3
years of professional experience
Work History
Customer Solutions Specialist
CS LLC
04.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Developed training materials to improve team knowledge on product features and troubleshooting methods.
- Utilized CRM systems to track customer interactions and ensure timely follow-ups on unresolved issues.
- Analyzed customer feedback to identify trends and suggest process improvements for service efficiency.
- Led initiatives to enhance user experience by incorporating client feedback into service strategies.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
Stocker & Truck Unloader
Walmart
08.2022 - 03.2023
- Organized and restocked shelves to enhance product visibility and accessibility.
- Monitored inventory levels, ensuring timely replenishment of stock to prevent shortages.
- Collaborated with team members to maintain cleanliness and orderliness in storage areas.
- Implemented efficient stocking methods, reducing time spent on merchandise placement.
- Assisted customers in locating products, delivering exceptional service and support.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Century Highshool
Santa Ana, CASkills
- Goal setting and achievement
- Client retention strategies
- Spreadsheet tracking
- Database maintenance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Calm under pressure
Languages
English
Full Professional
Timeline
Customer Solutions Specialist
CS LLC
04.2023 - Current
Stocker & Truck Unloader
Walmart
08.2022 - 03.2023
Century Highshool
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