Jason Richardson
St. Louis
Summary
Results-oriented professional with a focus on safety management and emergency response. Known for implementing effective training programs and refining security procedures, contributing to a culture of preparedness and teamwork.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Mercy
St Louis, MO
10.2023 - Current
- Monitored premises to ensure safety compliance and prevent incidents.
- Responded promptly to emergencies, coordinating with local law enforcement and medical teams.
- Conducted regular patrols to deter criminal activity and maintain order within facilities.
- Assisted in developing safety protocols and emergency response plans for staff training.
- Documented incidents accurately in reports, enhancing communication with management and stakeholders.
- Collaborated with team members to refine security procedures, improving overall effectiveness.
- Trained new staff on safety policies and emergency response techniques, fostering a culture of preparedness.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between patients.
- Conducted thorough investigations into public safety incidents, compiling detailed reports for further action.
Assistant Store Manager
Midwest Petroleum
Ballwin, MO
05.2023 - 08.2023
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on company policies, procedures, and exceptional customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance team productivity and morale.
- Resolved customer complaints effectively, enhancing the overall shopping experience at the store.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
Casey's
Muskogee, OK
12.2022 - 05.2023
- Developed promotional strategies to increase sales and improve overall store presentation.
- Analyzed sales data to identify trends, informing adjustments in merchandising strategies.
- Collaborated with upper management to streamline operational processes for improved efficiency.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Convenience Store Clerk
Caseys General Stores Inc
Joplin, MO
06.2021 - 12.2021
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register accurately and efficiently, managing daily transactions.
- Maintained cleanliness and organization of store areas, ensuring compliance with health standards.
- Stocked shelves and displays, optimizing product placement for increased visibility.
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
Assistant Manager
Dominos
Joplin, MO
01.2021 - 09.2021
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Trained and mentored team members on customer service best practices.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Analyzed sales data to identify trends and optimize product offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Squad Leader
U.S. Army Active Duty
Ft. Story, Va
08.1998 - 03.2013
- Led and trained squad members in tactical operations and mission execution.
- Developed and implemented training programs to enhance squad readiness and performance.
- Coordinated logistics for equipment, supplies, and personnel during operational missions.
- Conducted risk assessments to identify hazards and ensure safety compliance in all activities.
- Oversaw maintenance of equipment, ensuring operational readiness and reliability at all times.
- Evaluated individual performances, providing constructive feedback to foster professional development.
- Streamlined communication processes within the squad to improve situational awareness during operations.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Maintained property and equipment inventory and crew assignments.
- Collaborated effectively with other squads to achieve common objectives during joint operations.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Executed tactical operations with accuracy and control.
- Trained and mentored personnel in combat operations and tactics.
Education
High School Diploma -
Horizon Senior High School
Brighton, CO06-1998
Skills
- De-escalation strategies
- First aid certified
- Report preparation
- Emergency response
- Conflict de-escalation
- Surveillance techniques
- Self-defense techniques
- Safety regulations
- Security management
- Crime prevention
- Traffic control
- Accident investigation
- Investigative skills
- First aid administration
- Patrol procedures
- Grounds patrol
- Public safety management
- Public safety
- Dispatch communication
- Protecting people and property
- Decision-making
- Public service
- Foot patrolling
- Suspicious activity monitoring
- Surveillance
- Report writing
- First aid
- Individual surveillance
- Officer training
- Property confiscating
- Motor vehicle operation
- Traffic and motorists monitoring
- Issuing citations
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Teamwork
Certification
Basic Interview Techniques: Effective Information Gathering
Basic Interview Techniques: Seeking the Truth
CCLP – Intro to Constitutional Criminal Law and Procedure (1)
Crisis Leadership
Dealing With Difficult, Toxic, and Problematic Coworkers
Field Training Programs: An Introduction (2)
Field Training Programs: Correcting Poor Performance (2)
PREA First Responder Duties, Protocols, and Investigations (1)
Report Writing
Specialty Investigations: Developing an Agency’s Learning Culture
Timeline
Public Safety Officer
Mercy
10.2023 - Current
Assistant Store Manager
Midwest Petroleum
05.2023 - 08.2023
Assistant Store Manager
Casey's
12.2022 - 05.2023
Convenience Store Clerk
Caseys General Stores Inc
06.2021 - 12.2021
Assistant Manager
Dominos
01.2021 - 09.2021
Squad Leader
U.S. Army Active Duty
08.1998 - 03.2013
High School Diploma -
Horizon Senior High School