Jason Joyner
Pomona
Summary
Dynamic Parts Specialist with proven expertise in inventory management and customer service at Hirsch Feed & Farm Supply. Successfully organized parts for efficient retrieval and enhanced vendor relationships, contributing to increased revenue. Skilled in record keeping and adept at utilizing computer systems to streamline operations and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Hirsch Feed & Farm Supply
West Plains
07.2020 - 09.2024
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Supported service department by expertly pulling parts and updating records.
Service Technician
Summit Truck Group
West Plains
09.2017 - 07.2024
- Prepared job assignment reports and forms for accountability and traceability.
- Developed preventive maintenance procedures and schedules.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Took special orders in person and over telephone, generating additional revenue every month.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Provided top quality control and eliminated downtime to maximize revenue.
- Strengthened customer retention by offering discount options.
- Conducted regular reviews of employee performance evaluations against established standards.
- Led on- and off-site customer support teams across multiple time zones.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Collected deposits or payments and arranged for billing.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Supported sales team members to drive growth and development.
- Discussed options with customers, helping each make optimal choices for individual needs.
Education
High School Diploma -
West Plains High School
West Plains, MO05-2002
Skills
- Inventory management
- Parts ordering
- Computer skills
- Customer service
- Vendor relationships
- Record keeping
Timeline
Parts Specialist
Hirsch Feed & Farm Supply
07.2020 - 09.2024
Service Technician
Summit Truck Group
09.2017 - 07.2024
High School Diploma -
West Plains High School
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