Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Best Buy
11.2025 - Current
As a Retail Sales Associate at Best Buy, I work with customers to meet their electronic needs and wants for both home and business. That includes anything from computing, cellular, home theater and appliance needs. It also includes things, such as networking and other items. I work with customers to meet their appliance needs, making sure they can access all the products they need to fit their home.
Along with meeting electronics needs I also work with customers to apply for credit cards to increase their buying power and discuss membership options that can provide them with protection and support for their devices.
Service Coordinator
University of Missouri
04.2019 - 05.2024
In my position, as the Service Coordinator at the Cosmopolitan International Diabetes & Endocrinology Center, I was part of the leadership team and directly supervised three employees. My primary duty was to ensure the flow of patients through the clinic is smooth and efficient. This included working with nursing staff and clinic providers to optimize care for clinic patients, but I had a numerous array of tasks that I performed for the clinic. These tasks included:
Coordinate and manage 15+ schedules that include and or not limited to patients, attendings, fellows, and nurses
Communicating with staff on new workflows regarding insurance verification, scheduling issues, updating procedures, and more.
Communicating with priority referrals (hospital discharges) to have them seen in the clinic on as need basis
Addressing insurance verifications and updates
Managing various miscellaneous purchasing for clinic
Payroll/PTO approval and adjustments for clinic staff
Weekly management meetings to address patient flow issues, as well as staff, nurse and provider communication issues and updates
Handling walk-in and problematic patients and striving to provide a positive patient care result for them
Quarterly staff engagement assessments
University Hospital and Clinics March 22, 2021-May 14, 2024
Office Support Assistant IV
University of Missouri – School of Medicine
09.2019 - 03.2021
In this position I worked in the School of Medicine with two different divisions. This allowed me the opportunity to perform a wide variety of tasks in support of both divisions, along with the faculty and fellows in each. These tasks included:
Updating faculty calendars
Preparing and updating weekly and monthly schedules
Making purchases and submitting reimbursements
Compiling daily and weekly reports regarding patient volume
Following up on patient documentation
Updating organizational charts, preparing promotional material and more
Also, for the Division of Gastroenterology I prepared and designed the annual newsletter highlighting every aspect of the division and totaling 18 pages. With all the above duties I also managed phones, distributed faxes and mail as necessary.
Division of Endocrinology, Diabetes and Metabolism Division of Gastroenterology and Hepatology
Lead Sales Representative – Inside Sales Department
Columbia Daily Tribune
05.2008 - 04.2019
I worked with a set advertising panel, as well as new customers, to meet various advertising needs. These needs ranged from recruitment, event promotion, tourism, legal notices, and numerous others. I was required to manage existing customers while also prospecting for new business. This entailed great time management to make sure that ads were set for the daily run in the paper, while also working on a revolving group of special projects.
Additionally, I performed many quality control duties to ensure accuracy of ads, legal notices, obituaries and more in the daily publication and special sections. I also assisted in department management of personnel and daily operations of production for several years.
As of September 2018, I became the senior member of my department. At that time, I became the lead person coordinating between my department, our Newsroom, Graphic Design Team, Business Department and Publisher on everything from the daily placement of all types of ads and obituaries, as well as managing special sections, ensuring payments were applied and more.
Schedule and design ads for daily publication and numerous special sections throughout the year
Develop campaign ideas and strategies to achieve overall advertising goals
Coordinate with clients and graphic design team to ensure quality artwork for ads
Meet and grow monthly sales goals and special section revenue
Be a liaison between clients and business department to ensure timely payments on advertising
Edit daily paper and special sections for accuracy
Develop new advertising campaigns and initiatives with team to grow revenue and help customers
Assist with employee training and development, ranging from advertising products, daily procedures, current market trends, and more
Edit and format obituaries daily, as well as post online for funeral homes and families for publication
Edit and format legal notices daily for publication in print and online
In addition, I worked six years between 1996 – 2007 part-time in the Columbia Daily Tribune Sports Department covering various local sporting events (high school & college) and writing game stories, as well as features on local athletes and teams. Also, in this position I worked in the department office taking calls and writing briefs for the daily publication and preparing the next day’s agate layout.
Education
Bachelor of Arts - English, History, Political Science
University of Missouri-Columbia
Skills
Proficient in Microsoft Office, Excel, Outlook & PowerPoint
Excellent Verbal & Written Communication Skills
Excellent Editing Skills
Timecard Supervision
Proficient in Social Media
Able to Work Under and Satisfy Deadlines
Work Well in a Team Environment
Ability to Adapt
Customer service
Timeline
Retail Sales Associate
Best Buy
11.2025 - Current
Office Support Assistant IV
University of Missouri – School of Medicine
09.2019 - 03.2021
Service Coordinator
University of Missouri
04.2019 - 05.2024
Lead Sales Representative – Inside Sales Department
Columbia Daily Tribune
05.2008 - 04.2019
Bachelor of Arts - English, History, Political Science