Jason Elledge
Blue Springs
Summary
Dynamic professional with extensive experience at WC TINGLE COMPANY, excelling in claims investigation and customer service. Achieved significant operational efficiency by reducing claims processing time and enhancing order management. Proven ability to collaborate effectively and resolve conflicts, driving customer satisfaction and contributing to sales growth through informed recommendations.
Overview
28
28
years of professional experience
Work History
Claims Agent
WC TINGLE COMPANY
11.2022 - Current
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Contributed to company-wide cost savings by identifying opportunities for improvement in claims handling processes and procedures, resulting in increased operational efficiency.
- Supported continuous improvement initiatives within the department by actively participating in brainstorming sessions and contributing constructive feedback.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
Expeditor
WC TINGLE COMPANY
10.2011 - 11.2022
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Collaborated with suppliers for timely delivery, minimizing production delays.
Customer Service Representative
WC TINGLE COMPANY
10.1997 - 10.2011
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor Of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO05.1995
Skills
- Claims investigation
- Assertiveness
- Time management
- Team collaboration
- Conflict resolution
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Claims Agent
WC TINGLE COMPANY
11.2022 - Current
Expeditor
WC TINGLE COMPANY
10.2011 - 11.2022
Customer Service Representative
WC TINGLE COMPANY
10.1997 - 10.2011
Bachelor Of Science - Criminal Justice
University of Central Missouri
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