Jason Callaway Wisdom
Kansas City
Summary
Operations leader with 15+ years of experience driving operational excellence, financial performance, and team development, with a strong focus in healthcare environments. Proven ability to lead multi-disciplinary teams, optimize patient access and workflows, ensure regulatory compliance, and improve cash flow and profitability. Known for scaling operations, strengthening accountability, and translating strategy into measurable results.
Overview
18
18
years of professional experience
Work History
Operations Manager II
PDS Health
Kansas City, MO
05.2022 - Current
- Lead multi-site healthcare operations supporting 5 dental offices, collectively generating $1M+ in monthly revenue and contributing 12.5% of Midwest region performance, ensuring consistent patient access, service quality, and operational results
- Provide operational leadership and coaching for 50+ direct reports and nearly 20 providers, aligning teams to standardized workflows, performance expectations, and patient care standards across all supported locations
- Own financial performance across supported offices including budgeting, expense controls, and performance reporting
- Implement revenue cycle and billing best practices, significantly reducing accounts receivable delays and improving cash flow
- Ensure enterprise-wide compliance with OSHA and HIPAA standards through audits, training, and process governance
- Partner with clinical leadership to optimize scheduling, capacity planning, staffing models, and productivity
- Serve as escalation point for complex employee, patient, and operational issues, stabilizing performance across sites
Operations Manager
PDS Health
Kansas City, MO
01.2020 - 05.2022
- Managed day-to-day operations for a high-volume dental practice, overseeing front office and clinical support teams
- Directed hiring, onboarding, performance management, and compensation decisions
- Supported financial operations, patient scheduling optimization, and compliance execution
- Built operational foundation that supported promotion to Operations Manager II
Area Manager
Cole Haan
Kansas City, MO
09.2017 - 12.2019
- Directed multi-state operations across Missouri, Nebraska, and Colorado, overseeing $10M in annual revenue
- Achieved +11.7% comparable sales growth despite an 8% decline in traffic through disciplined execution of operational and sales strategies
- Led store managers and sales teams, aligning execution to corporate priorities and KPIs
- Partnered cross-functionally with HR, Loss Prevention, and Operations to deploy initiatives efficiently
- Strengthened leadership bench through targeted hiring, coaching, and succession planning
Store Manager
Cole Haan
Kansas City, MO
12.2007 - 09.2017
- Delivered 100% revenue growth with consistent year-over-year positive comps
- Managed full P&L ownership, staffing, inventory, and operational execution
- Developed and promoted multiple managers, including seven Store Managers across districts
- Drove operational discipline, training excellence, and customer experience improvements
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ05.2025
Skills
- Healthcare Operations
- Process Improvement & SOPs
- Budgeting & Cost Control
- KPI & Performance Management
- Multi-Site Leadership
- OSHA & HIPAA Compliance
- Workforce Planning
- Revenue Cycle Support
- Vendor & Resource Management
Websites
Timeline
Operations Manager II
PDS Health
05.2022 - Current
Operations Manager
PDS Health
01.2020 - 05.2022
Area Manager
Cole Haan
09.2017 - 12.2019
Store Manager
Cole Haan
12.2007 - 09.2017
Bachelor of Arts - Liberal Studies
Arizona State University