Jason Austerman

• Installation, repairing, modifying, and giving instruction on various packaging machines. Case packers, seal checkers, baggers, and weighers. Also providing the ability to ensure proficiency for turn key systems.
• Worked remotely with assignments given through email and by phone.
• Responsible for all travel. Booking fights, rental cars, and hotels.
• Worked individually and also in a team setting.

• Provided services and troubleshooting for bank systems, such as, ATM’s, POS’s, scanners, weighers, and barcode code readers.
• Maintained an assigned territory with a circumference of 120 miles.
• Included some overnight stays while covering other territories.

• Provided exceptional customer support by addressing inquiries and resolving issues in a timely manner.
• Executed successful equipment installations to ensure optimal performance and client satisfaction.
• Performed preventive maintenance to enhance equipment reliability and minimize downtime.
• Diagnosed and troubleshot technical issues to restore functionality and improve user experience.
• Repaired diagnostic equipment to uphold accuracy and reliability of critical testing procedures.

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• Assessed performance, coaches and developed leadership, encouraging culture of growth and accountability.
• Communicated professionally with customers, team members and supervisors.
• Operated heavy equipment including cranes, forklifts and processing machinery.
• Promoted and consistently implemented company safety policies.
• Led team meetings for communication, safety, coordination and team development.