Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Jasmine, U In Chan

Jasmine, U In Chan

Macau

Summary

With over 12 years of experience in the casino industry, I have developed a strong skill set in customer relations and effective communication with both customers and colleagues. As a seasoned Training Manager, I have successfully designed and implemented employee training programs, showcasing leadership abilities and talent for improving team performance through innovative training strategies. Notable achievements include development of comprehensive learning modules that significantly enhanced operational efficiency and productivity in previous organizations. Motivation is the key requirement for this role, and confident in ability to excel in this area.

Overview

20
20
years of professional experience

Work History

Resort Premium Market Development Training Manager

Grand Lisboa Palace
03.2023 - Current

Secretary of Senior Unit Manager

AIA – Prime District
04.2019 - 10.2022

Marketing Director

FOOD4U LIMITED
12.2017 - 10.2018

Casino Marketing (External) - Associate

City Of Dreams
08.2014 - 03.2016

International Premium Marketing Development – Shift Manager

Galaxy Entertainment Group
03.2011 - 07.2014

International Marketing - Senior Marketing Executive

MGM Macau
04.2008 - 03.2011

International Marketing - Marketing Executive

MGM Macau
10.2007 - 04.2008

International Marketing - VIP Host

The Venetian ~Macao~Resort~Hotel
07.2007 - 10.2007

Japanese Tutor

Ideal Language Centre
07.2006 - 06.2007

Part time Mail and parcel classification

ヤマト運輸 (Japan Tokyo)
04.2006 - 07.2006

Part time Waitress

くら寿司 (Japan Tokyo)
10.2005 - 04.2006

Student Helper

CS (University of Macau )
08.2005 - 09.2005

Customer Service Assistant

Macau Jockey Club
08.2004 - 08.2005

Student Helper

Registry (University of Macau)
07.2004 - 08.2004

Education

02.2007

Bachelor of Japanese Studies -

University of Macau
01.2007

Soka University
01.2006

08.2004

Pui Va Middle School
01.2001

Skills

  • Property Management system: ACSC, Opera, CBPP, Patron Management
  • Word Processing: Microsoft Word
  • Spreadsheet: Microsoft Excel
  • Presentation: Microsoft Power Point
  • Typing: English, Chinese & Japanese

Hobbies and Interests

Talking & Traveling

Languages

Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Japanese
Advanced (C1)

Timeline

Resort Premium Market Development Training Manager

Grand Lisboa Palace
03.2023 - Current

Secretary of Senior Unit Manager

AIA – Prime District
04.2019 - 10.2022

Marketing Director

FOOD4U LIMITED
12.2017 - 10.2018

Casino Marketing (External) - Associate

City Of Dreams
08.2014 - 03.2016

International Premium Marketing Development – Shift Manager

Galaxy Entertainment Group
03.2011 - 07.2014

International Marketing - Senior Marketing Executive

MGM Macau
04.2008 - 03.2011

International Marketing - Marketing Executive

MGM Macau
10.2007 - 04.2008

International Marketing - VIP Host

The Venetian ~Macao~Resort~Hotel
07.2007 - 10.2007

Japanese Tutor

Ideal Language Centre
07.2006 - 06.2007

Part time Mail and parcel classification

ヤマト運輸 (Japan Tokyo)
04.2006 - 07.2006

Part time Waitress

くら寿司 (Japan Tokyo)
10.2005 - 04.2006

Student Helper

CS (University of Macau )
08.2005 - 09.2005

Customer Service Assistant

Macau Jockey Club
08.2004 - 08.2005

Student Helper

Registry (University of Macau)
07.2004 - 08.2004

Bachelor of Japanese Studies -

University of Macau

Soka University

Pui Va Middle School
Jasmine, U In Chan