Jasmine, U In Chan
Macau
Summary
With over 12 years of experience in the casino industry, I have developed a strong skill set in customer relations and effective communication with both customers and colleagues. As a seasoned Training Manager, I have successfully designed and implemented employee training programs, showcasing leadership abilities and talent for improving team performance through innovative training strategies. Notable achievements include development of comprehensive learning modules that significantly enhanced operational efficiency and productivity in previous organizations. Motivation is the key requirement for this role, and confident in ability to excel in this area.
Overview
20
20
years of professional experience
Work History
Resort Premium Market Development Training Manager
Grand Lisboa Palace
2023.03 - Current
Secretary of Senior Unit Manager
AIA – Prime District
2019.04 - 2022.10
Marketing Director
FOOD4U LIMITED
2017.12 - 2018.10
Casino Marketing (External) - Associate
City Of Dreams
2014.08 - 2016.03
International Premium Marketing Development – Shift Manager
Galaxy Entertainment Group
2011.03 - 2014.07
International Marketing - Senior Marketing Executive
MGM Macau
2008.04 - 2011.03
International Marketing - Marketing Executive
MGM Macau
2007.10 - 2008.04
International Marketing - VIP Host
The Venetian ~Macao~Resort~Hotel
2007.07 - 2007.10
Japanese Tutor
Ideal Language Centre
2006.07 - 2007.06
Part time Mail and parcel classification
ヤマト運輸 (Japan Tokyo)
2006.04 - 2006.07
Part time Waitress
くら寿司 (Japan Tokyo)
2005.10 - 2006.04
Student Helper
CS (University of Macau )
2005.08 - 2005.09
Customer Service Assistant
Macau Jockey Club
2004.08 - 2005.08
Student Helper
Registry (University of Macau)
2004.07 - 2004.08
Education
02.2007
Bachelor of Japanese Studies -
University of Macau
01.2007
Soka University
01.2006
08.2004
Pui Va Middle School
01.2001
Skills
- Property Management system: ACSC, Opera, CBPP, Patron Management
- Word Processing: Microsoft Word
- Spreadsheet: Microsoft Excel
- Presentation: Microsoft Power Point
- Typing: English, Chinese & Japanese
Hobbies and Interests
Talking & Traveling
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Japanese
Advanced (C1)
Timeline
Resort Premium Market Development Training Manager
Grand Lisboa Palace
2023.03 - Current
Secretary of Senior Unit Manager
AIA – Prime District
2019.04 - 2022.10
Marketing Director
FOOD4U LIMITED
2017.12 - 2018.10
Casino Marketing (External) - Associate
City Of Dreams
2014.08 - 2016.03
International Premium Marketing Development – Shift Manager
Galaxy Entertainment Group
2011.03 - 2014.07
International Marketing - Senior Marketing Executive
MGM Macau
2008.04 - 2011.03
International Marketing - Marketing Executive
MGM Macau
2007.10 - 2008.04
International Marketing - VIP Host
The Venetian ~Macao~Resort~Hotel
2007.07 - 2007.10
Japanese Tutor
Ideal Language Centre
2006.07 - 2007.06
Part time Mail and parcel classification
ヤマト運輸 (Japan Tokyo)
2006.04 - 2006.07
Part time Waitress
くら寿司 (Japan Tokyo)
2005.10 - 2006.04
Student Helper
CS (University of Macau )
2005.08 - 2005.09
Customer Service Assistant
Macau Jockey Club
2004.08 - 2005.08
Student Helper
Registry (University of Macau)
2004.07 - 2004.08
Bachelor of Japanese Studies -
University of Macau
Soka University
Pui Va Middle School