Jasmine Rendahl
Strafford
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Special Order Clerk
Orielly Auto Parts
Springfield
02.2025 - Current
- Checked incoming orders for accuracy and completeness.
- Provided support to sales team in responding to customer inquiries about product availability or pricing information.
- Inputted customer orders into computer system.
- Maintained accurate records of customer orders and invoices.
- Inspected returned merchandise for damage prior to restocking shelves.
- Resolved customer complaints related to order processing or product quality issues.
- Maintained a database of supplier contacts for ordering purposes.
- Provided excellent customer service by responding promptly to inquiries and resolving complaints in a timely manner.
- Prepared shipping documents such as bills of lading, packing lists, invoices.
- Participated in training sessions on new software systems related to order management.
- Monitored inventory levels and placed purchase orders when necessary.
- Assisted customers in tracking order status and providing updates on expected delivery dates.
- Processed customer payments and generated invoices.
- Verified stock availability and estimated delivery dates.
- Coordinated with warehouse staff to ensure timely shipment of products.
Medical Assistant
Fordland clinic
Springfield
04.2024 - Current
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Training Specialist
Russell Cellular
Battlefield
05.2023 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Trained and mentored over 700+ new personnel hired to fulfill various roles.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
Phlebotomist
Community Blood Center of the Ozarks
Springfield
08.2018 - Current
- Perform donor selection and blood collections under supervision of on site collection supervisors at fixed sites and mobile operations
- Perform in a manner that ensures and maintained effective of the donors well being and the quality of the blood product while adhering to federal state and local regulatory guidelines
Inventory Control Specialist
Russell Cellular
Battlefield
10.2021 - 05.2023
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
- Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
- Performed data entry and completed proper paperwork.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Assisted stores in a timely manner, helping peers in the sales field through problem solving and collaboration.
Solution Center Specialist
Russell Cellular
Springfield
10.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Adapted quickly to new technologies, remaining proficient in various tools required for success as a Solution Center Specialist.
- Proficiency with Microsoft Office including Excel, Outlook, etc
Education
High school -
Spencer High School
Columbus, GA05.2011
Info Technology Essentials -
DeVry University Vatterott College
Springfield, MOSome College (No Degree) - Medical Assisting
Vatterott College
MOSkills
- Injections
- Visual acuity
- EMR Systems
- Experience Administering Injections
- Hand and finger dexterity
- Medical Billing
- Phlebotomy
- Specimen Collection / Processing
- Organizational skills
- Online training experience
- Patient Care
- Venipuncture
- Schedule Management
- Data entry
- Scheduling
- Attention to detail
- Medical Records
- Job training
- Classroom expertise
- ICD-10
- Auditory acuity
- Medical Scheduling
- Documentation review
- Customer Service
- EKG
- Training Evaluation
- Laboratory Experience
- Perform quality control
- Computer Skills
- Virtual Training
- Training Program Design
- Typing
- MICROSOFT OFFICE
- Time Management
- Learning Management Systems
- Communications
- Anatomy Knowledge
- Communication skills
- E-Learning Platforms
- ICD-9
- Training Program Development
- Phlebotomist
- CPR Certified
- Vital Signs
- First aid and bandaging
- Clerical Experience
- Laboratory testing
- Microsoft Office
- Appointment scheduling
- Patient education
Certification
- BLS Certification
- CPR Certification
- Certified Medical Assistant
- AED Certification
- First Aid Certification
Timeline
Special Order Clerk
Orielly Auto Parts
02.2025 - Current
Medical Assistant
Fordland clinic
04.2024 - Current
Training Specialist
Russell Cellular
05.2023 - Current
Inventory Control Specialist
Russell Cellular
10.2021 - 05.2023
Solution Center Specialist
Russell Cellular
10.2020 - 03.2021
Phlebotomist
Community Blood Center of the Ozarks
08.2018 - Current
High school -
Spencer High School
Info Technology Essentials -
DeVry University Vatterott College
Some College (No Degree) - Medical Assisting
Vatterott College
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