Jasmine Jones

· Led tax reporting team as a departmental team lead, managing and developing specialized customer service and operations functions within a complex and high-risk operational area.

· Implemented strategic staffing processes to optimize efficiency and compliance, leading training initiatives to enhance team performance and operational effectiveness.

· Acted as a key liaison between internal partners and stakeholders, coordinating meetings to identify business concerns, assess risks, and implement process improvements.

· Planned, coordinated, and managed department initiatives while handling moderately complex issues and projects within the operations function.

· Proactively escalated complex issues and risk concerns to senior management, providing detailed analysis and recommended solutions to drive informed decision-making

· Performed individual performance reviews and evaluations, providing constructive feedback to assess strengths, identify areas for improvement, and align with business objectives. To support professional growth, improve productivity, and enhance job performance.

· Established and developed comprehensive policy framework, guidelines, and procedures to enhance efficiency, compliance, and risk management to address moderate complex operational functions, ensuring clarity and effectiveness in execution within the department operations.