Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Darby

St. Louis

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

TKC Holdings
09.2022 - Current
  • Responded proactively and positively to rapid change.
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Representative

Spectrum
11.2019 - 09.2022
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Travel Advisor

Connexious Loyalty
02.2017 - 10.2019
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Credit Verification Representative

GC Services Call Center
03.2014 - 02.2017
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.


Education

High School Diploma -

Hazelwood West High School
Hazelwood, MO
05-2011

Skills

  • Scheduling
  • Conflict resolution
  • Data collection
  • Script adherence
  • Customer relationship management (CRM)
  • Sales expertise
  • Key holder experience
  • Shipping and receiving
  • Call center procedures
  • Building rapport
  • Data entry
  • Microsoft office expertise
  • Payment processing
  • Follow-up skills

Timeline

Customer Service Representative

TKC Holdings
09.2022 - Current

Sales Representative

Spectrum
11.2019 - 09.2022

Travel Advisor

Connexious Loyalty
02.2017 - 10.2019

Credit Verification Representative

GC Services Call Center
03.2014 - 02.2017

High School Diploma -

Hazelwood West High School

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Jasmine Darby