Jasmin Blackmon
Florissant
Summary
Service-oriented professional experienced working in fast-paced environments demanding strong interpersonal skills. I’m friendly and enthusiastic team player willing to carry on a tradition of outstanding customer service.
Overview
10
10
years of professional experience
Work History
Clinical Administrator coordinator
Centene Corporation
05.2019 - Current
- Familiarity with major psychiatric terminology
- Understanding of Medicare compliance and regulatory guidelines
- Applying specific policies or standards to daily work to assure compliance with relevant regulations.
- Resolve and investigate claims inquiries from Claims Processors for payment/denial of claims.
- Resolve and analyze failed authorizations to ensure timely process for member treatment.
Project -Med-trans
United Healthcare Group
03.2019 - 05.2019
- Activated will calls
- Coordinated with various companies to obtain pickup times for members.
- Assigned alternative drivers when necessary.
- Checked and confirmed addresses for scheduled pickups and drop-offs.
- Directed incoming calls to designated departments.
Resolution Specialist
United Healthcare Group
06.2015 - 05.2019
- Answer calls from providers about issues related to benefits, authorizations, and claims.
- Help guide and educate providers on the benefits, use of the plan, and claims or inquiries.
- Demonstrated proficiency in managing various tasks simultaneously.
- Meet the performance goals for the position in the areas of call quality, customer satisfaction, and first call resolution.
- Guided individuals through online portal functionalities.
Education
High School - undefined
Hazelwood Central High School
St. Louis, MissouriTraining - undefined
Computer training
St. Louis, MissouriSkills
- Critical thinking
- Problem solving
- typing
- 10 key
- Computer literate
- Customer service and relations
- Multi-task
- Time management
Timeline
Clinical Administrator coordinator
Centene Corporation
05.2019 - Current
Project -Med-trans
United Healthcare Group
03.2019 - 05.2019
Resolution Specialist
United Healthcare Group
06.2015 - 05.2019
High School - undefined
Hazelwood Central High School
Training - undefined
Computer training
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