JARVIS WARREN
Saint Louis,MO
Summary
Professional with background in customer support and strong focus on delivering results. Skilled in problem-solving, communication, and adaptability. Valued team player known for reliability and flexibility in meeting changing needs. Committed to enhancing customer experiences and achieving organizational goals through effective collaboration and proactive service.
Overview
12
12
years of professional experience
Work History
Customer Assistance Representative
BioPlus Specialty Pharmacy
01.2024 - Current
- Gather demographic information
- Verify insurance coverage
- Set up deliveries to patients homes or their doctor offices
- Enrollment into discounted programs to help paying for high copayments
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Established rapport with customers through active listening and thoughtful questioning, earning their trust and confidence in our services.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
CSR
Medical West Respiratory
12.2018 - 02.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Registration Clerk
Affinia Healthcare
01.2017 - 06.2018
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Confirmed patient demographics and updated practice management software for accuracy.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Upheld HIPAA regulations and standards for protecting patient information.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Registration Specialist
Myrtle Hilliard Davis Comprehensive Health Centers Inc.
04.2013 - 01.2017
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Scheduled and registered appointments using Booker scheduling programs.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Assisted in processing patient payments via cash, checks and credit cards.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Education
Diploma - General Studies
Parkway West
Chesterfield, MO05.2008
Skills
- Call center experience
- Assertiveness
- Customer service
- Problem-solving
- Team collaboration
- Active listening
- Data entry
- Medical terminology
- Appointment scheduling
- Documentation
- Complaint handling
- Microsoft outlook
- Scheduling
- Data collection
- Payment processing
- Order fulfillment
- Microsoft Office Suite
- Delivery scheduling
- Multi-line phone talent
Timeline
Customer Assistance Representative
BioPlus Specialty Pharmacy
01.2024 - Current
CSR
Medical West Respiratory
12.2018 - 02.2019
Registration Clerk
Affinia Healthcare
01.2017 - 06.2018
Registration Specialist
Myrtle Hilliard Davis Comprehensive Health Centers Inc.
04.2013 - 01.2017
Diploma - General Studies
Parkway West
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