Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jariell Coody

Kansas City

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Data Entry. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative/Collections

Radius Global Solutions
Work From Home
01.2023 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Handled customer inquiries through phone and email communication.
  • Documented call details accurately in CRM software.
  • Resolved issues by collaborating with team members and management.

Caregiver

McWhorter Dsp
Kansas City, MO
01.2023 - 12.2024
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Representative

Bank Of America
Work From Home
09.2021 - 01.2024
  • Provided primary customer support to internal and external customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Work From Home

Insurance Agent

Ttec (TeleTech) - HealthCare Solutions
Work From Home
03.2020 - 11.2021
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Customer Service/ Collections

The Results Company
Raytown
02.2018 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with account inquiries and transaction issues.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed transactions accurately using banking software and systems.

Education

HealthCare -

Me2You Phlebotomy
Kansas City, MO
07-2021

HIGHSCHOOL -

Raytown High
Raytown, MO
05.2019

Skills

  • Basic Housekeeping
  • ADL Assistance
  • HIPAA Compliance
  • Patient Companionship
  • Care Plan Adherence
  • Behavioral Management
  • Housekeeping
  • Personal Hygiene Assistance
  • Scheduling
  • Report Generation
  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Account updating
  • Data Collection
  • Call Management
  • Service standard compliance

Certification

CPR

PHLEBOTOMIST

Timeline

Call Center Representative/Collections

Radius Global Solutions
01.2023 - Current

Caregiver

McWhorter Dsp
01.2023 - 12.2024

Customer Service Representative

Bank Of America
09.2021 - 01.2024

Insurance Agent

Ttec (TeleTech) - HealthCare Solutions
03.2020 - 11.2021

Customer Service/ Collections

The Results Company
02.2018 - 08.2021

HealthCare -

Me2You Phlebotomy

HIGHSCHOOL -

Raytown High

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