JARICE WILLIAMS
Florissant
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Need It Now Delivers
07.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with customers to schedule merchandise to the homes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Kept track of accounts billing and record keep
Assistant Manager
All Smiles Renovations
08.2018 - 09.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Kept track of finance /invoices, certificates and company insurance
Education
High School Diploma -
Beaumont Senior High School
St Louis, MO05.2003
Skills
- Appointment Scheduling
- Account Updating
- Scheduling
- Consultative Sales
- Data Collection
- Filing
- Effective Communication
- Delivery Scheduling
- Customer Service
- Money Handling Abilities
- Record Preparation
- Customer Relations
- Coordination
- Recordkeeping Strengths
- Computer Proficiency
- Data Entry
- Paperwork Processing
Timeline
Customer Service Representative
Need It Now Delivers
07.2021 - 12.2023
Assistant Manager
All Smiles Renovations
08.2018 - 09.2021
High School Diploma -
Beaumont Senior High School
Similar Profiles
Daniel WalkerDaniel Walker
National Dispatch Manager at Need It Now DeliversNational Dispatch Manager at Need It Now Delivers
Sandor E CenaSandor E Cena
CDL Truck Driver at Need It Now DeliversCDL Truck Driver at Need It Now Delivers
Michael LindsayMichael Lindsay
Courier Contractor at Need It Now DeliversCourier Contractor at Need It Now Delivers
Paula NelsonPaula Nelson
Delivery Driver at Need It Now DeliversDelivery Driver at Need It Now Delivers
Javon BrownJavon Brown
Customer Service Representative Intern at Charter SpectrumCustomer Service Representative Intern at Charter Spectrum