Jarett Hazel
Camdenton
Summary
Operations leader with experience managing two automotive service locations and leading large retail teams. Background spans quick service automotive, store digital operations, automotive care, sales, staffing, customer service, and day to day execution. Known for working alongside teams, resolving operational problems, and keeping service and safety standards in focus.
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
11
11
years of professional experience
Work History
Fulfillment Coach
Walmart
Osage Beach, MO
06.2026 - Current
- Lead daily digital store operations, including staffing, order fulfillment, customer experience, and follow through on performance concerns.
- Was asked to take over Fulfillment after the last coach for this department stepped down, I came over and adjusted expectations quickly as the prior manager let standards slip and allowed us to drop in market rankings.
- Managing a direct team of 45+ and supervising over 200 associates by using a system called coaching by walking around and engaging with all associates
- Coach associates and team leads, adjust priorities as demand changes, and coordinate with store leaders across departments.
- Coached associates on daily workflows, safety standards, and customer service expectations.
- Monitored department operations to ensure consistent execution of store processes.
- Coached team members on productivity expectations, compliance requirements, and performance improvements.
- Monitored key store metrics to adjust staffing, workload, and daily priorities.
- Coordinated zone execution, merchandise recovery, and stocking processes across assigned departments.
- Adjusted priorities based on seasonal staffing and traffic as a tourist town, traffic varied but got heavy during the summer.
Automotive Care Center Coach
Walmart
12.2024 - Current
- Lead automotive service operations with responsibility for technicians, service flow, safety, customer issues, and department results.
- Supported hiring, associate development, process improvement, and consistent execution during high volume periods.
- Coached associates on company policies, safety practices, and performance expectations to improve daily execution.
- Monitored sales floor standards, merchandising accuracy, and stocking priorities to support store presentation.
- Set clear standards and team expectations while reinforcing the basics of service and shop operations.
- Built a stronger focus on safety by checking that standards were followed and addressing concerns directly with technicians.
- Worked to increase sales through add on services and improve the customer experience by reducing wait times.
- Reviewed on time digital appointments, wait time, bay time, service time, price per ticket, add ons, customer surveys, and shop cleanliness each day to identify where the team needed to improve.
- Contributed to total store operations through associate coaching, customer service, merchandising, feature planning, and inventory management.
Sales Representative
AT&T
09.2022 - 12.2024
- I took this opportunity to build on my retail experience, increase my earning potential, and open up more career options.
- Advised customers on wireless plans, device options, and service features aligned with needs.
- Resolved billing and service inquiries while protecting sales opportunities and customer satisfaction.
- Explained promotions, contracts, and upgrade offers with clear, compliant product knowledge.
- Collaborated with support teams to complete orders, troubleshoot issues, and prevent delays.
- Mentored newer representatives on call handling, objection response, and sales process consistency.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
Flooring Associate
Lowe’s
11.2021 - 08.2022
- Assisted customers with flooring products and project needs while supporting department sales and store operations.
- One year position to continue furthering my retail footprint
- Guided customers through flooring options, installation requirements, and product selection.
- Processed special orders, coordinated deliveries, and tracked merchandise availability.
- Assisted contractors and homeowners with product questions, samples, and project planning.
Automotive Service Manager
Valvoline Super Lube
02.2016 - 09.2022
- Managed operations for two service locations, including team scheduling, training, service quality, customer concerns, and daily performance.
- Developed hands on experience leading technicians and maintaining a fast, consistent customer service process.
- Seven years
- Supervised service bay workflows to maintain efficient, accurate vehicle maintenance operations.
- Trained staff on Valvoline service procedures, safety standards, and customer service expectations.
- Monitored inventory levels for lubricants, filters, and shop supplies to prevent service delays.
- Reviewed completed work for quality, compliance, and consistency with company standards.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed two locally owned Valvoline Service Centers and proceeded to improve wait times, morale, company compliance while reducing our overall customer incidents or claims.
Laborer
Marose Trucking LLC.
05.2015 - 01.2016
- Loaded and unloaded freight, securing cargo for safe transport.
- Operated hand tools and equipment
- Inspected trailers and work areas for safety hazards before dispatch.
- Assisted with material handling, stacking, and staging incoming loads.
Education
High School Diploma -
Marose Homeschool Academy
Lebanon05-2017
Skills
- Oversight of operations across stores
- Team leadership and development
- Automotive service
- Staffing and scheduling
- Customer resolution
- Retail fulfillment
- Sales
- Safety and process execution
- Effective communication
- Performance management
- Operations management
- Business development
- 8 years of retail management experience, including 6½ years in automotive service management
Accomplishments
- Built a stronger ACC team by setting clear expectations, reinforcing service basics, and coaching technicians through regular follow up.
- Improved service performance by reviewing wait time, bay time, service time, and on time appointments daily, then addressing gaps with the team.
- Increased focus on add on services and price per ticket through coaching that connected customer needs with appropriate service recommendations.
- Strengthened shop safety by following up with technicians on safe work practices and correcting issues as they arose.
- Managed a weekly shrink plan, reviewed inventory risks, and followed up on actions to reduce year over year shrink.
- Used customer survey feedback to identify service issues and coach the team on a better customer experience.
- Was personally asked to be involved in creating Quarterly Reviews and handing out awards for our Automotive Care Center's in our market based on sales, wait times add-ons etc.
Timeline
Fulfillment Coach
Walmart
06.2026 - Current
Automotive Care Center Coach
Walmart
12.2024 - Current
Sales Representative
AT&T
09.2022 - 12.2024
Flooring Associate
Lowe’s
11.2021 - 08.2022
Automotive Service Manager
Valvoline Super Lube
02.2016 - 09.2022
Laborer
Marose Trucking LLC.
05.2015 - 01.2016
High School Diploma -
Marose Homeschool Academy