Jared Karja
LEBANON
Summary
Results-driven Operations Professional with expertise in service and warehouse management. Mentored junior staff and streamlined processes, leading to improved customer satisfaction and enhanced team productivity. Managed sales initiatives through strategic planning, boosting sales growth and fostering strong customer relations.
Overview
16
16
years of professional experience
Work History
Service Technician
Jacobsen Appliances
Lebanon, MO
03.2025 - Current
- Diagnosed and repaired appliances, ensuring optimal functionality and customer satisfaction.
- Provided on-site technical support and troubleshooting for various household appliances.
- Collaborated with team members to enhance service delivery and improve operational efficiency.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Trained new hires on safety protocols and best practices in appliance repair and customer interaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Warehouse Manager
CREATIVE LABORATORIES INC
Eagan, MN
10.2023 - 05.2025
- Implemented inventory management systems to enhance accuracy and reduce discrepancies.
- Streamlined shipping processes, reducing turnaround time for outbound logistics.
- Oversaw daily operations, ensuring efficient workflow and timely order fulfillment.
- Trained and mentored warehouse staff on safety protocols and operational procedures.
- Conducted regular audits to maintain compliance with safety regulations and quality standards.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
Sales Associate Manager
JOHNSTONS VAC & SEW
Minneapolis, MN
01.2019 - 07.2024
- Led sales team to achieve monthly targets through strategic product placement and customer engagement.
- Developed training materials for new hires, enhancing the onboarding process and improving team productivity.
- Implemented customer feedback systems to improve service quality and increase client satisfaction ratings.
- Developed training materials for new hires, enhancing onboarding process and improving team productivity.
- Mentored junior staff on sales techniques, contributing to their professional growth and overall team success.
- Coordinated promotional events that elevated store visibility and drove foot traffic during peak seasons.
- Fostered strong relationships with key clients, resulting in increased repeat business and brand loyalty.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Landscape Foreman
CurbSide Landscape
Prior Lake, MN
01.2020 - 02.2023
- Supervised daily operations of landscape installation and maintenance projects.
- Coordinated project timelines, ensuring timely completion of landscaping tasks.
- Trained and mentored junior staff on best practices and safety protocols.
- Developed planting plans utilizing native species to enhance biodiversity.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Developed lasting customer relationships and grew network over time.
Fiberglass Technician
KERK INDUSTRIES INC.
Prior Lake, MN
10.2010 - 01.2021
- Operated fiberglass molding equipment to produce high-quality components.
- Inspected finished products for defects and ensured adherence to quality standards.
- Collaborated with team members to streamline production processes, enhancing efficiency.
- Assisted in training new technicians on safety procedures and operational techniques.
- Measured and cut materials into proper sizes and shapes, using commercial sheers and commercial roller tools.
Education
High School Diploma -
PRIOR LAKE-SAVAGE HIGH SCHOOL
Prior Lake, MN06-2015
Skills
- Installation and repair
- Troubleshooting skills
- Preventive Maintenance
- Power tool proficiency
- Forklift operations
- Shipping and receiving
- Inventory and stocking
- Warehouse operations
- Client engagement
- Relationship building
- Appliance installation
- Technical support
- Equipment maintenance
- Field service management
Timeline
Service Technician
Jacobsen Appliances
03.2025 - Current
Warehouse Manager
CREATIVE LABORATORIES INC
10.2023 - 05.2025
Landscape Foreman
CurbSide Landscape
01.2020 - 02.2023
Sales Associate Manager
JOHNSTONS VAC & SEW
01.2019 - 07.2024
Fiberglass Technician
KERK INDUSTRIES INC.
10.2010 - 01.2021
High School Diploma -
PRIOR LAKE-SAVAGE HIGH SCHOOL