JaNyla Wallace

Attending rigorous accelerated program maintaining 90% and above, planning to complete CCMA Certification in July, 2026; Developed understanding of major body systems, medical terminology, and common health conditions as related to patient care; Assists with patient intake, including collecting health histories and documenting vital information; Observes and supports routine examinations and patient care procedures.

Managed patient records in electronic health systems, maintaining accuracy and confidentiality in compliance with regulations; Answered inbound calls and provided assistance with product inquiries, billing questions, and other customer service related issues; Communicated effectively with patients and healthcare providers to streamline intake procedures.

Acted as technical expert on copy room printers and fax machines; Collaborated with staff in developing promotional materials for university programs and services; Assisted faculty with copying and preparing course materials; Managed phone system, answered inquiries, and facilitated communication between faculty, staff, and students; Monitored inventory levels and ordered additional supplies as needed.

Handled cash, credit, and electronic payments with attention to detail; Stocked shelves and maintained organized displays throughout the store; Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment; Trained new team members in cash register operation, store policies, and customer service procedures.