JaNyla Wallace

Act as technical expert on Copy Room printers and copiers; Assisted in developing promotional materials for university programs and services; Assisted with reception/administrative duties- facilitated communication between faculty, staff, and students; Monitored inventory levels and ordered additional supplies as needed.

Assisted customers with inquiries through phone and chat channels; Resolved customer complaints using effective problem-solving techniques; Managed customer accounts and updated information as needed; Answered customer inquiries and provided accurate information regarding products and services.

Handled cash, credit, and electronic payments with attention to detail; Stocked shelves with merchandise to ensure organized displays; Assisted customers in locating products throughout the store; Trained new team members in cash register operation, stock procedures, and customer services.