Summary
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Jannie Huang

Macau,Macao

Summary

  • Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
  • Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Clerk

Macau Express Elevators Co., Ltd
Macau
01.2014 - 01.2017
  • Providing administrative support for 3 projects and addressing issues as well as providing customer services.
  • General administrative support in office, handling foreign laborers working contracts, etc.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Produced high-quality communications for internal and external use

Placement Executive

Unistar Insurance Brokerage & Consulting, Shanghai
Guangzhou, Cantone
12.2009 - 11.2011
  • Designing insurance solution and finding best price in market according to client’s requirements and risk analysis.
  • Keen on policy and terms of top 5 Insurance companies regarding varied product lines.
  • Provided loss prevention suggestion by analysis status of sales production and claims.
  • Performed claims support and clarify policy terms.
  • Take Responsibility for all administration & HR affairs in the Guangzhou office

Marketing Executive

AIG Insurance Company Ltd. Guangdong Branch
Guangzhou, Cantone
02.2005 - 11.2009
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and increased sales by 30% per year.

Operations Supervisor

Victory Int’l Forwarding Co., Ltd Guangzhou Branch
Guangzhou, Cantone
06.2003 - 01.2005
  • Achieved team goals by guiding employees in coordinating and deploying best practices
  • Enhanced operational performance band reduced labor expenses by developing and optimizing standard practices.
  • Built long-term relationships with clients due to prompt and courteous service

Operation (stated in Tyco Electric Components)

Danzas Z.F. Freight Agency Co., Ltd Guangzhou Office
Guangzhou, Cantone
07.2000 - 03.2011
  • Managed over 100+ containers export to oversea per month.
  • Monitored supply chain and managed logistics functions for company
  • Well performed on arranging full set of export documents, Customs Clearance, transportation, etc.
  • Worked with vendors to schedule daily pickups and weekly deliveries

Secretary to the Managing Director

New Tech Shipbuilding & Management Ltd
Guangzhou, Cantone
05.1996 - 04.2000
  • Used coordination and planning skills to achieve results according to schedule
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Documented and distributed meeting notes to identify, analyze and improve workflows
  • Orchestrated successful conferences and associated travel for speakers and attendees

Operation

Saima Avandero Hong Kong Ltd. Guangzhou Office
Guangzhou, Cantone
01.1995 - 02.1996
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures
  • Prepared updated shipment reports for executives
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings
  • Diminished accidents 5% by identifying root causes for corrective action
  • Worked with vendors to schedule daily pickups and weekly deliveries
  • Tracked shipments processing through customs and other agencies and obtained clearances
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes

General Clerk

The Mighty Garment Factory Ltd.
Hong Kong
10.1992 - 10.1994
  • Prepared relevant document for export cargo and logistic arrangement
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy
  • Verified orders by comparing names and quantity of items packaged with shipping documents
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders

Education

MBA - Gaming Management

Macau Polytechnic University
Macao
08.2020 - 06.2022

Bachelor of Arts - Chinese-English Translation And Interpretation

Macau Polytechnic Institute
Macao
08.2016 - 06.2020

Skills

    Administrative support

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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Collaborated with team of 7 in the achievement of annual sale turnover.

Software

Proficient in Word, Excel and PowerPoint

Timeline

MBA - Gaming Management

Macau Polytechnic University
08.2020 - 06.2022

Bachelor of Arts - Chinese-English Translation And Interpretation

Macau Polytechnic Institute
08.2016 - 06.2020

Clerk

Macau Express Elevators Co., Ltd
01.2014 - 01.2017

Placement Executive

Unistar Insurance Brokerage & Consulting, Shanghai
12.2009 - 11.2011

Marketing Executive

AIG Insurance Company Ltd. Guangdong Branch
02.2005 - 11.2009

Operations Supervisor

Victory Int’l Forwarding Co., Ltd Guangzhou Branch
06.2003 - 01.2005

Operation (stated in Tyco Electric Components)

Danzas Z.F. Freight Agency Co., Ltd Guangzhou Office
07.2000 - 03.2011

Secretary to the Managing Director

New Tech Shipbuilding & Management Ltd
05.1996 - 04.2000

Operation

Saima Avandero Hong Kong Ltd. Guangzhou Office
01.1995 - 02.1996

General Clerk

The Mighty Garment Factory Ltd.
10.1992 - 10.1994

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Jannie Huang