Janet Myers
Holts Summit
Summary
Dynamic leader with a proven track record at Dominos Pizza Inc., excelling in staff development and problem-solving to enhance operational efficiency and customer satisfaction. Skilled in multitasking and organization, adept at fostering client relations and driving team performance. Achieved significant improvements in productivity and service quality without compromising safety or compliance.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Dominos Pizza Inc.
11.2023 - Current
- Trained, coached and mentored staff to support smooth adoption of new products being introduced,
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Entered all new hire paperwork and ensuring all documents required were submitted.
Energy Assistance
Missouri Ozarks Community Action
10.2022 - 10.2023
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Manager
Dominos Pizza Inc.
02.2018 - 10.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Lebanon High School
Lebanon, MO05-1992
No Degree - Office Education
Laclede Area Vo-Tech
Lebanon, MO05-1992
Skills
- Staff development
- Health and safety compliance
- Production
- Problem-solving
- Scheduling
- Account updating
- Product knowledge
- Product education
- Client relations
- Multitasking and organization
- Quality control
- Order fulfillment
- Adaptability and flexibility
- Refund management
- Banking operations support
- Positive and professional
- Quality assurance controls
- Delivery scheduling
- Data entry
- Punctuality and reliability
- Store maintenance
- Inbound and outbound calling
- Follow-up skills
- Hospitality and accommodation
- Administrative support
- Shipping procedures
- Credit card payment processing
- Staff training
- Customer education
- Multi-line phone talent
- Paperwork processing
- 10-key
- Refunds processing
- Account management
- Recordkeeping strengths
- Payment processing
- Document control
- Multi-task management
- Multi-line telephone operations
- Adaptive team player
Timeline
General Manager of Operations
Dominos Pizza Inc.
11.2023 - Current
Energy Assistance
Missouri Ozarks Community Action
10.2022 - 10.2023
Manager
Dominos Pizza Inc.
02.2018 - 10.2022
High School Diploma -
Lebanon High School
No Degree - Office Education
Laclede Area Vo-Tech
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