Summary
Overview
Work History
Education
Skills
Timeline
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Janet Howard

Hannibal

Summary

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

22
22
years of professional experience

Work History

Patient Access Representative

Quincy Medical Group
04.2024 - 07.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Clinic Patient Access Rep Cardiology-temp

Blessing Health
07.2023 - 03.2024
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Customer Service Representative

SC Data Center
11.2012 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Coordinator

Arizona State University, Tempe Campus
09.2008 - 09.2010
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed event planning and administrative support duties for Director and departmental faculty

Administrative Assistant

University of Missouri System
08.2003 - 08.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Performed clerical and administrative support duties for Director, Interim Vice Chancellor and faculty
  • Supervised eight Work Study Staff; assigned delegated duties and tasks; monitored work and trained as required.

Education

Associate of Applied Science - Network Administration

Sanford Brown College
St Charles Mo

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Registration and admissions
  • Patient check-in
  • Multitasking and organization

Timeline

Patient Access Representative

Quincy Medical Group
04.2024 - 07.2025

Clinic Patient Access Rep Cardiology-temp

Blessing Health
07.2023 - 03.2024

Customer Service Representative

SC Data Center
11.2012 - 05.2023

Coordinator

Arizona State University, Tempe Campus
09.2008 - 09.2010

Administrative Assistant

University of Missouri System
08.2003 - 08.2008

Associate of Applied Science - Network Administration

Sanford Brown College

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Janet Howard