Janet Howard
Hannibal
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Quincy Medical Group
04.2024 - 07.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Clinic Patient Access Rep Cardiology-temp
Blessing Health
07.2023 - 03.2024
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Customer Service Representative
SC Data Center
11.2012 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Coordinator
Arizona State University, Tempe Campus
09.2008 - 09.2010
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Monitored front areas so that questions could be promptly addressed.
- Managed event planning and administrative support duties for Director and departmental faculty
Administrative Assistant
University of Missouri System
08.2003 - 08.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized files, developed spreadsheets, faxed reports, and scanned documents
- Performed clerical and administrative support duties for Director, Interim Vice Chancellor and faculty
- Supervised eight Work Study Staff; assigned delegated duties and tasks; monitored work and trained as required.
Education
Associate of Applied Science - Network Administration
Sanford Brown College
St Charles MoSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Patient check-in
- Multitasking and organization
Timeline
Patient Access Representative
Quincy Medical Group
04.2024 - 07.2025
Clinic Patient Access Rep Cardiology-temp
Blessing Health
07.2023 - 03.2024
Customer Service Representative
SC Data Center
11.2012 - 05.2023
Coordinator
Arizona State University, Tempe Campus
09.2008 - 09.2010
Administrative Assistant
University of Missouri System
08.2003 - 08.2008
Associate of Applied Science - Network Administration
Sanford Brown College
Similar Profiles
Sarah HullSarah Hull
Electronic Health Record at Quincy Medical GroupElectronic Health Record at Quincy Medical Group
Marissa SpeakerMarissa Speaker
LPN Office Nurse at Quincy Medical GroupLPN Office Nurse at Quincy Medical Group
Kellie SealsKellie Seals
LPN Office Nurse at Quincy Medical GroupLPN Office Nurse at Quincy Medical Group
Jason ChanceJason Chance
Readiness NCO at Missouri Army National GuardReadiness NCO at Missouri Army National Guard
David ScottDavid Scott
Janitorial Worker at Parkers Floor Service.Janitorial Worker at Parkers Floor Service.