Janesse Samuels
Kansas City
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in time management and attention to detail. Skilled in enhancing customer satisfaction and resolving complex issues, I leverage strong computer skills to optimize workflows and improve service delivery, contributing to increased loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Associate
Amazon
Kansas City, MO
01.2023 - 03.2026
- Assisted in executing daily operational tasks to ensure efficiency and accuracy in workflows.
- Collaborated with team members to support inventory management and stock replenishment processes.
- Adapted quickly to new systems and procedures, enhancing overall team performance and productivity.
- Provided support in analyzing data trends to identify areas for process improvement and optimization.
- Developed training materials for new hires, facilitating smooth onboarding and knowledge transfer processes.
CSR
Ace Personnel
Grandview, MO
01.2024 - 01.2026
- Delivered exceptional customer support by resolving inquiries through phone and email communication.
- Assisted in processing orders and managing customer accounts efficiently.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Maintained accurate records of customer interactions to ensure timely follow-up and resolution.
- Adapted quickly to new systems and tools for effective issue resolution and service management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
CSR
Centrinex
Merriam Kansas
01.2022 - 01.2024
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Manager
Dollar Tree
Kansas City, MO
11.2021 - 04.2022
- Trained new staff on company policies, customer service protocols, and system navigation.
- Implemented feedback mechanisms to gather insights for continuous improvement in service operations.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Early Learning And Child Care
Northwest Missouri State University
Maryville, MO07-2014
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
CSR
Ace Personnel
01.2024 - 01.2026
Associate
Amazon
01.2023 - 03.2026
CSR
Centrinex
01.2022 - 01.2024
Manager
Dollar Tree
11.2021 - 04.2022
Bachelor of Science - Early Learning And Child Care
Northwest Missouri State University